Project Senior Analyst

15 hours ago

Jacksonville, United States Collabera Full time
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Project Senior Analyst

Contract: Jacksonville, Florida, US

Salary: $55.00 Per Hour

Job Code: 355381

End Date: 2024-11-29
Days Left: 26 days, 3 hours left

Apply

Position Details:

Client: Banking

Job Title: Project Senior Analyst

Location: Jacksonville, FL 32258 (Hybrid)

Duration: 12 Months + Possible extension

Schedule: Mon-Fri: Std Business Hours

Start Date: ASAP - Apply Now

Job Description:
  • The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.
  • Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
  • Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
  • Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
  • Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams.
  • Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.
  • Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:
  • Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
  • Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
  • Ensures resources are assigned to project & monitor commitment.
  • Ensures change control is executed throughout project.
  • Identifies, documents, and understands project dependencies.
  • Identifies key stakeholders who participate in project scope definition.
  • Tracks actual project costs, identify variances, and reforecast project costs as needed.
  • Measures project management performance against standards.
  • Ensures appropriate project staffing levels.
  • Establishes project communication needs and create project communication plan.
  • Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
  • Participates in the delivery of internal communications enabling the business officers to effectively service clients.
  • Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
  • Manages and coordinates the business, bank and Regional projects with focus on Development and Change Management.
  • Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
  • Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
  • Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
  • Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
  • Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
  • Drafts and communicates any staff briefs, including system changes.
  • Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
  • Conducts ongoing research on effective mediums and tools to improve the communications.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.

Qualifications:
  • 5-8 years of experience
  • Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
  • Working knowledge of call center Technologies including systems, technologies and system work practices.
  • Knowledge of HR policies and procedures.
  • Knowledge of Call Center industry.
  • Previous customer service management experience within a call center setting.
  • Tertiary qualifications desirable.
  • Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Job Requirement
  • HR policies and procedures.
  • Call Center industry
  • SME
  • Project Management
  • Business Compliance
  • Change Management
  • Project
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Khushi Mehta
  • khushi.mehta@collabera.com

Apply NowLearn More

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