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Restaurant General Manager

4 months ago

Springfield, United States Ugly Dumpling Express Full time

New Store Opening: Springfield, Virginia


Ugly Dumpling Express (UDX) in Springfield, Virginia is looking for a Restaurant General Manager to join the team

The Restaurant General Manager is a dynamic leader that will oversee the daily operations of a UDX restaurant location to ensure goals and objectives are achieved. Their primary responsibilities include hiring and training of Front of House (“FOH”) team members, reinforcing an exceptional climate of hospitality within the restaurant, and managing the overall guest experience.

About Ugly Dumpling:

From a modest street snack to a statement dish representing Chinese culinary culture in the world stage, the history of Xiao Long Bao (Soup Dumplings) resembles the tale of an ugly duckling turning into a swan. At Ugly Dumpling, our commitment is to go beyond its boundaries and cultivate a new gastronomic journey, with the most authentic flavors of Chinese cuisine blended with contemporary creativity and a little extra imagination. Inspired by the bustling food streets of Shanghai and the rich history of family cookbooks of old and modern Chinese cuisine, we are dedicated to reimagining those most favored local recipes by curating new, exciting, and playful experiences for our diners today. Whether it’s at our dine-in locations or our “Grab&Dip” fast-service spots, Ugly Dumpling invites you to join us in the world of exciting authentic flavors re-imagined.

Essential Duties and Responsibilities:

  • Organizes schedules and evaluates employee performance, conducting timely reviews and handling disciplinary actions per company policy.
  • Accountable for P&L management, setting and tracking key performance indicators (KPIs) to evaluate the restaurant's financial success, focusing on cost control, COGs, labor, and revenue generation. Implements strategies to optimize efficiencies and drive profitability while ensuring strict adherence to financial goals and targets.
  • Ensures compliance with brand standards, operational procedures, and all federal, state, and local regulations. Leads the integration of company initiatives, collaborates with the regional manager and marketing team to align updated collaterals with overarching brand strategies. Ensures cohesive approaches across all regions and channels.
  • Manages staff scheduling and payroll, overseeing recruitment, training, compliance, and payroll processing, fostering a skilled workforce, maintaining organizational standards, and ensuring accurate and timely payroll management.
  • Ensures adherence to restaurant recipes, standard operating procedures (SOP), and specifications to maintain consistency in food quality and service.
  • Manages inventory operations encompassing ordering, invoicing, and maintaining accuracy through regular counts. Drives operational optimization strategies for enhanced efficiency and performance across functions.
  • Coordinates back-of-house workflows, ensuring smooth kitchen operations, task delegation, and optimizing processes for efficient service.
  • Enforces kitchen safety and sanitation standards, overseeing compliance, training staff, and maintaining a hazard-free environment.
  • Ensures the dining area is clean, organized, and provides a welcoming atmosphere for guests, emphasizing cleanliness, organization, and customer comfort.
  • Actively engages with guests, addresses inquiries, feedback, and ensures exceptional customer service standards.
  • Engages with the local community through partnerships, events, or outreach programs to foster a positive restaurant presence and contribute to the community's well-being.

Employee Perks/Benefits:

  • Employee Restaurant Discount (30% off)
  • Eligibility to participate in employee Medical, Dental, and Vision Insurance
  • Flexible Working Hours

Qualifications:

  • 1+ years prior Full Service and/or Quick Service Restaurant Management experience
  • Fluent in Mandarin, Chinese
  • 1+ years prior bartending experience
  • State Mandated Food Handlers Certification
  • Proficient in Technology applications: POS Systems, Scheduling Platform, Purchasing and Inventory Management software
  • Ability to communicate at a high level, professionally
  • Understanding of World Class Guest Service
  • Experienced with P&L and understanding of how sales, labor and other costs are related.

Preferred:

  • 3+ years prior Full Service and/or Quick Service Restaurant Management experience
  • 3+ years prior bartending experience
  • State Mandated Food Manager Certification
  • Experienced with P&L, strong understanding of how sales, labor and other costs are related, and what must be done to improve key restaurant metrics

Job Types: Full-time, Part-time

Expected hours: 40 – 60 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance


Experience level:

  • 1 year
  • 2 years
  • 3 years


Restaurant type:

  • Fast casual restaurant
  • Quick service & fast-food restaurant


Shift:

  • Day shift
  • Evening shift


Weekly day range:

  • Every weekend
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed


Ability to Relocate:

  • Springfield, VA: Relocate before starting work (Required)


Restaurant Website: Ugly Dumpling Express