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Information Technology Support Specialist

4 months ago

Miami, United States Planet Technology Full time

IT Support Specialist

  • Onsite in Miami
  • 4 months contract, potential for hire
  • 2-4 years of experience


Responsibilities:

* Coordinate setup, maintain, and track all technology equipment.

*Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems.

* Help oversee campus technology including Internet, phone, digital signs, etc.

* Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.

* Manage ID Card machine, updates, and equipment upgrades.

* Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Documentation includes a clearly defined description of the problem, complete troubleshooting steps, customer communications, equipment asset information and a complete description of the resolution.

* Partner with central ITS groups and acts as a subject matter expert for the Service Desk.


Must Haves:

* Bachelor’s degree in Computer Science or a related area a

* 2 – 4 years of experience

* Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment.

* Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.

* ITIL, Mac, and Microsoft product certifications are a plus.