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Casino Assistant General Manager

4 months ago

Portsmouth, United States iNtegrity+ Full time

Position Summary: The Assistant General manager is a senior property level executive and is responsible for the successful operation of the business with the primary goal of maximizing long-term value. Additionally, this position fosters a strong culture that embraces the fundamentals and sets the example for all operational team members.

Essential Job Functions:

  • Responsible for the overall Administration of Gaming Operations, Food & Beverage, Environmental Services, Security, and Facilities.
  • Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
  • Grant credit within the approved limits.
  • Responsible for assisting the General Manager in developing, leading and managing a high-performing Team.
  • Ensure departments have accurate policies and procedures and that they are implemented properly.
  • Assist the respective departments with budgets and monthly budget reviews.
  • Responsible for assisting with the ongoing maintenance and expansion of the gaming customer base and the development of new revenue strategies.
  • Assume the responsibilities of the General Manager in their absence.
  • Lead roll-out new company initiatives.
  • Conduct regular reviews and evaluations of departmental performance and hold leadership accountable to required tasks, deliverables and regulations.
  • Work with department heads to take appropriate steps necessary to resolve any issues.
  • Promote a positive image of the facility through public presentations, community events, internal and external business meetings, etc.
  • Responsible for maximizing revenue generation in the management of all departments.
  • Control labor and other operating costs to ensure they are directly in line with casino volumes levels.
  • Mentors, consults, and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.
  • Provide the General Manager with recommendations to increase revenues, decrease costs for enhanced customer service levels.
  • Demonstrate guest service and positive Team Member relations.
  • Responsible for effective communication across all levels of the property.
  • Ensure the internal controls are followed and revised accordingly.
  • Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
  • Ability to interact with others while maintaining a courteous and positive demeanor.

Qualifications:

  • 8+ Years of progressive executive experience in the casino industry.
  • 4-year degree required; Masters preferred.
  • Ability to progress and be developed to a General Manager within 18-24-month minimum timeframe.
  • Experience in strategic planning and execution.
  • Knowledge of business contracting and negotiating.
  • Experience with successfully navigating through change management.
  • Ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community.
  • Must have flexibility to work varying shifts and days of the week including holidays.
  • Ability to motivate teams and simultaneously manage several projects.
  • Ability to successfully fulfill the pre-employment process.
  • Obtain and maintain all necessary licensing.