Asst Mgr, Field Planning

2 weeks ago


Torrance, United States Honda North America Full time

What Makes a Honda, is Who makes a Honda

Hondahas a clear vision for the future, and it‘s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of ‘power‘ that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize ‘the joy and freedom of mobility‘ by developing new technologies and an innovative approach to achieve a ‘zero environmental footprint.‘

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda‘s, we want you to join our team to Bring the Future

Job Purpose

Assistant National Manager - Field Parts & Service (Customer Care) supports the Parts and Service Field in activities aimed at the achievement and growth of: Customer Service Satisfaction with a significant emphasis on Treatment and Convenience leading to achievement of VSS goals, CS process improvement, improvement of Dealer CS recovery efforts and National presentation support.

This position will build successful relationships with Dealers, National Staff and Honda Field personnel using verbal and written correspondence to accomplish AHM‘s goals and objectives.
The successful candidate is expected to analyse data, identify gaps, recommend improvement activities, manage projects, create presentations from his/her analysis, and report results to Executive Management.
The successful candidate is also expected to build relationships with Zone Management and National Departments. This is a developmental position.

Key Accountabilities
  • Achievement of oil change service time of


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