PC LAN Configuration Deployment Technician

1 month ago

Phoenix LakeCedar Ridge, United States SunSoft Online Full time
Duties include:
  • Server Support Desktop support support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency s warranty and nonwarranty computer and printer repair work; and assist with assigned project tasks.
  • Ensures compliance with standards for systems software and documentation.
  • Update and upgrade software.
  • Teach customers how to use PC related software and hardware.
  • Implements software patches security fixes and tests and validates modified system configurations.
  • Install and configure PC hardware software and peripherals.
  • Assist with major deployments of hardware and software.
  • Monitors system reliability and availability.
  • Attend section staff meetings.
  • Complete mandatory training classes and other classes as assigned.
  • Perform preventive maintenance on hardware and software packages to include client and server platforms.
  • Teach new staff members how to troubleshoot problems setup and install network related hardware software and other peripherals.

Experience Required:
  • General working knowledge of infrastructure technologies and inhouse developed applications utilized in the enterprise Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google Suite Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory Experience with Windows 10
  • Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
Skills Required:
  • Strong customer service skills
  • Excellent interpersonal written and oral communication skills
  • Advanced troubleshooting and problem solving skills
  • Excellent selforganization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
*Resource will be working in a professional environment and will be held to a dress code standard
*Position works with Criminal Justice hardware and Software and must be able to pass ACJIS background test to obtain a Level D Technical certification from the Arizona Department of Safety.

Education Required:
  • *Associate/Bachelor degree in a related field is preferred


Microsoft 365, Comptia+, Security+

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