Disaster Assistance Spec II

3 months ago


Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Human Services Spec II
This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need. It is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits.

The Disaster Assistance Specialist II role is a demanding yet rewarding case management position. Work involves determining eligibility for grants under the ONA program, part of the Federal Assistance for Individuals and Households Program (IHP).

Work includes:
•Reviewing and verifying case information.
•Issuing FEMA disaster assistance grants according to Federal and State guidelines.
•Responding to inquiries about disaster assistance grants across the state.
Essential Job Functions:
Case Management & Compliance: Handles routine case management tasks, including determining eligibility and processing disaster assistance grants under FEMA’s Individual and Households Program (IHP). Researches and analyzes information to ensure compliance with Federal and State guidelines.

Inquiries & Assistance: Responds to statewide inquiries and requests for assistance using an automatic call distribution (ACD) system via the toll-free State Disaster Assistance Help Line.

Interviews & Information Gathering: Conducts interviews with applicants, their authorized representatives, and third parties to gather and verify information.

Payment & Documentation: Utilizes the Disaster Assistance Payment Program (DAPP) to check grant payment information and uses the National Emergency Management Information System (NEMIS) to document, update, and review case records.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Knowledge Skills Abilities:
Knowledge of:
Federal and state guidelines relevant to the Individuals and Households Program (IHP).

Skills:
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.

Abilities:
Communicate effectively both verbally and in writing.
Effectively manage time by prioritizing tasks.



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