Member Service Representative
1 week ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal‘s products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 1699 Scenic Hwy N. Suite 105, Snellville, GA. 30078
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America‘s Best Large Employers* Forbes 2023 The Best Employers for New Grads* Fortune Best Workplaces for Millennials 2023* Fortune Best Workplaces for Women 2023* Fortune 100 Best Companies to Work For 2024* Military Times 2023 Best for Vets Employers* Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team‘s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Customer Service Representative
3 days ago
Snellville, Georgia, United States Jo-Ann Stores Full timeJob SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Jo-Ann Stores. As a key member of our sales floor, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience.About UsAt Jo-Ann Stores, we are dedicated to delivering the best selection of fabrics, crafts, and...
-
Dining Service Representative
2 days ago
Snellville, Georgia, United States Senior Lifestyle Full timeDiscover a fulfilling career as a Dining Service Representative with Senior Lifestyle, where you will provide exceptional service to our residents and guests. In this role, you will play a vital part in ensuring their needs are met, delivering a memorable experience that reflects the values of hospitality, excellence, appreciation, respect, and...
-
Customer Service Representative
2 weeks ago
Snellville, United States U-Haul Full timeLocation: 2040 Scenic Hwy N, Snellville, Georgia 30078 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Phlebotomist Patient Services Representative
1 week ago
Snellville, United States GTT, LLC Full timeJob Title: Phlebotomist Patient Services RepresentativeContract Duration: 2+ MonthsLocation: Snellville, GAWork Type: Onsite, Monday 8.30 am - 5 pm, Tuesday - Friday 8.30 am - 2.30 pmJoin our team and make a difference in the lives of our patients!As a Phlebotomist Patient Services Representative, you will play a vital role in providing exceptional patient...
-
Guest Service Team Member
2 months ago
Snellville, United States Wingstop Full timeWingstop - 2050 Scenic Hwy Ste C - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Snellville, Georgia, United States Sam's Club Full timeUnlock a Rewarding Career in Our Bakery DepartmentWe are seeking highly motivated and enthusiastic individuals to join our bakery team as Baker and Packager Associates. As a key member of our team, you will be responsible for preparing fresh baked items daily, ensuring high-quality products for our members.About the Role:The ideal candidate will have...
-
Sales and Donations Team Member
3 days ago
Snellville, Georgia, United States Salvation Army Full timeAbout the Role: As a Customer Service Representative at Salvation Army, you will play a critical role in ensuring that our customers receive excellent service and support. Your primary responsibilities will include operating the register, handling customer inquiries, and assisting with donations and sales.">">This is an excellent opportunity for someone who...
-
Team Member
6 months ago
Snellville, United States At Home Full timeTeam Member Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. Job Summary: The Team Member ( role supports all operational, front-end, freight, and merchandising processes and helps maintain an active selling culture by ensuring that all processes are held to documented...
-
Financial Services Representative
6 days ago
Snellville, Georgia, United States WELLS FARGO BANK Full timeWe are seeking a dedicated and customer-focused Associate Personal Banker to join our National Branch Network in the Consumer, Small & Business Banking division. This role will involve building strong relationships with customers through proactive outreach, product education, and digital solutions.About Wells FargoAt Wells Fargo, we believe that a meaningful...
-
Wendy's Team Member
6 months ago
Snellville, United States Pilot Company Full timeCompany Description Pay Rates Starting between: $11.35 - $15.10 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the opportunity to build an inclusive atmosphere with their co-workers and make a better day for every...
-
Customer Service Representative
3 days ago
Snellville, Georgia, United States Ollie's Bargain Outlet, Inc. Full timeKey ResponsibilitiesGreet and Acknowledge Customers: Create a positive first impression by greeting every customer that enters the store.Maintain Product Knowledge: Stay up-to-date on all products, promotions, and advertisements to ensure you can assist customers effectively.Assist with Receiving and Pricing: Work with the receiving team to ensure accurate...
-
Snellville, United States Inspire Hospice and Palliative Care Full timeLIGHTS, CAMERA, HOSPICE! Inspire Hospice and Palliative Care, the leading star in the hospice universe, is sending out a casting call for an exceptional Community Relations Representative - our Community Relations Star! You'll take center stage in our mission, shining the spotlight on our hospice services in the local areas. Setting the Scene: As our...
-
Retail Sales Associate
6 months ago
Snellville, United States Amazing Lash Studio Full timeOverview: Come join the team at The Amazing Lash Studio in Snellville, GA! Hiring immediately for a Lash Consultant that will show great customer service in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication...
-
Restaurant Team Member, Day Shift
5 months ago
Snellville, United States Whataburger Full timeWhataburger - 1436 Scenic Hwy N [Restaurant Associate / Team Member] As a Restaurant Team Member at Whataburger, you'll: Be responsible for fulfilling Whataburger's customer service commitment to excellence; Ensure each customer enjoys a hot, freshly prepared product using the highest quality ingredients; Ensure restaurants are always clean...Hiring...
-
Food Service Team Ambassador
6 days ago
Snellville, Georgia, United States CAVA - Snellville Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Food Service Team Ambassador to join our team at CAVA - Snellville. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that every guest feels welcome and valued.
-
Registered Nurse
4 weeks ago
Snellville, United States Piedmont Eastside Medical Center Full timeOR / Surgical Services RN, All Piedmont Locations, Multiple Shifts AvailableExperience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued,...
-
Registered Nurse
4 weeks ago
Snellville, United States Piedmont Eastside Medical Center Full timeOR / Surgical Services RN, All Piedmont Locations, Multiple Shifts AvailableExperience the advantages of real career change Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued,...
-
General Merchandise Team Member
2 days ago
Snellville, Georgia, United States Walmart Full timeThis is an exciting opportunity to join the General Merchandise team at Walmart as a Sales Associate. The estimated salary for this role is $16-$24 per hour. In this position, you'll:Your ResponsibilitiesWalk up to 5 miles each day while fulfilling online customer orders;Review customer orders and locate merchandise on the sales floor;Ensure customer orders...
-
Shift Lead
6 days ago
Snellville, Georgia, United States Nothing Bundt Cakes Full timeOverview of Nothing Bundt CakesWe are a bakery chain with over 500 locations in the US and Canada, committed to bringing joy to our guests and communities.About the JobThis role involves working in various positions throughout the week, assisting with shift management when the General Manager is not present. The Shift Leader will be responsible for upholding...
-
Nursing Professional
1 week ago
Snellville, Georgia, United States Piedmont Eastside Medical Center Full timePiedmont Eastside Medical Center: Career OpportunityAs a nursing professional with Piedmont Eastside Medical Center, you will be part of a dedicated team providing top-notch surgical services to patients in the community. With our state-of-the-art facilities and cutting-edge technology, you will have the opportunity to work alongside experienced colleagues...