Service Specialist

3 days ago

Minnetonka, United States UnitedHealth Group Full time

At UnitedHealthcare, we‘re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Positions in this function provide support our year-round Language Strategy by supporting consumers with specific Language needs through end-to-end call handling or acting as an interpreter based on license status. The Team also supports our Group Retiree Consumers in a Sales Support capacity to provide education to Retiree‘s who are offered custom plan benefits.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 10:00pm). It may be necessary, given the business need, to work occasional/mandatory overtime that could include a Saturday. This is a Hybrid role - working a combination of onsite and at home. 2 days are required in office per week.

Work Locations:

  • Phoenix, AZ: 430 North Scottsdale Road, Tempe, AZ 85288
  • Minnetonka, MN: 9800 HEALTH CARE LANE, MINNETONKA, 55343
  • Miami, FL: 1000 NW 57th Court, Miami, FL, 33126
  • De Pere, WI: 2020 Innovation Court, De Pere, WI 54115

If you are located within De Pere, WI; Miami, FL; Phoenix, AZ; or Minnetonka, MN, you will have the flexibility to telecommute* and work onsite as you take on some tough challenges.

Primary Responsibilities:

  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May act as a resource for others
  • Applies knowledge/skills to a range of moderately complex activities
  • Demonstrates great depth of knowledge/skills in own function
  • Sometimes acts as a technical resource to others in own function
  • Proactively identifies solutions to non-standard requests
  • Plans, prioritizes, organizes and completes work to meet established objectives
  • May coordinate work of other team members

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • Bilingual fluency in English and Vietnamese
  • Ability to interpret in English and Vietnamese
  • Ability to create, copy, edit, save & send using Microsoft Word, Excel & Outlook
  • Must be able to type and talk at the same time and navigate through multiple screens and systems
  • Must be able to work a designated shift between 7 a.m. and 10 p.m. and must be able to flex shifts to meet the needs of the business
  • Must live within a commutable distance to our offices located in Minnetonka, MN, Miami, FL, De Pere, WI OR Phoenix, AZ

Soft Skills:

  • Must be able to type and talk at the same time and navigate through multiple screens

Telecommuting Requirements:

  • Reside within Minnetonka, MN, Miami, FL, De Pere, WI OR Phoenix, AZ
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group‘s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #YELLOW

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