Supervisor

3 weeks ago

Charlotte, United States TRIMEDX Full time

If you are wondering what makes TRIMEDX different, it‘s that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

  • Everyone is focused on serving the customer and we do that by collaborating and supporting each other
  • Associates look forward to coming to work each day
  • Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team Find out more about our company and culture here.

This position supervises the Validation Tech Plus One and Inventory Analyst associates, as well as oversees all new and existing customer inventory validations. Duties include but are not limited to inventory projects at new or existing customer sites and maintain the Technician Plus Ones schedules when not on an inventory project. Additionally, the Supervisor position will be challenged to continuously improve upon solutions to meet the ever-changing needs of the field and our clients.

Location: Indianapolis, Indiana; or locations in the Eastern or Central time zones with close proximity to a major airport. Position is Hybrid (a mix of all necessary business travel, including to our client sites and corporate office in Indianapolis, as well as in-person & remote work). Extensive Travel Required, 50-75%.

Responsibilities

  • Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
  • Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
  • Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that highly impact the business and developing action plans that deliver increased engagement.
  • Performance Management: Set clear goals and expectations for teams, monitor, enable and reward performance. Intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
  • Apply knowledge and experience of regulatory compliance activities to supervise team and provide direction to others
  • Manage staffing and scheduling the team in a manner that assures the best possible service, including, but not limited to providing temporary coverage at sites with resource constraints, temporary support to sites for PA‘s and special projects, and temporary coverage during RSQ training at new sites.
  • Interview and select talent for Tech Plus One program and also work with talent acquisition on readiness and placement
  • Lead new site inventory validation trips at customer sites, extensive travel required 50%-75%
  • Lead TRIMEDX process for matching & tagging medical equipment at new customer site
  • Lead inventory validation for scope expansion projects
  • Participate on inventory audit teams for existing TRIMEDX sites
  • Generate reports required to support internal stakeholders post-inventory validation
  • Complete training to advance skill set and understanding
  • All other duties as assigned.

Skills and Experience

  • Minimum 3 years of experience working with biomedical equipment in a clinical engineering environment
  • Prefer 2 years of supervisory experience
  • Experience with regulatory compliance and/or risk management programs preferred
  • Intermediate experience in healthcare business processes and Clinical Engineering (CE) operations, 1 year strongly preferred
  • Experience in healthcare and patient treatment environment required
  • Strong understanding of clinical equipment implementation and validation preferred
  • Project management skills including coordination, communication and adherence to budget and goal completion, prioritization and troubleshooting
  • Demonstrated knowledge of Joint Commission and other equipment-related regulations:
    • Demonstrated knowledge of clinical equipment and systems, minimum 3 years preferred
    • Advanced understanding in conducting capabilities assessment on clinical equipment systems and environments
    • Demonstrated knowledge of HIPAA and related regulatory requirements
  • Demonstrated knowledge of MS Office and service management software
  • Strong customer relationship skills, including strong written, verbal and presentational communication skills
  • Ability to lead, motivate, and develop others
  • Strong management skills and action orientation
  • Ability to build quick rapport and credibility with all levels of personnel, including healthcare executives and leadership
  • Ability to gather and analyze information and implement solutions
  • Previous experience with continuous improvement, lean or six sigma preferred

Education and Qualifications

  • Associates degree in a technical/electronics field or equivalent training required

#LI-Hybrid

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people‘s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

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