Vendor Management Specialist

4 months ago

Charlotte, United States City of Charlotte Full time

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The VendorManagement Specialist will ensure compliance functions of vendors.Track customer service metrics to provide insights,and customer relations over time to establish trends and appropriate recommendations. Monitors service compliance by conducting officeresearch investigations. Serves as administrative liaison between thedepartment, vendor, and residents.

Major Duties and Responsibilities

·Investigates unresolved andescalated customer complaints, records deficiencies and notifies vendor andVendor Management Supervisor.

·Send communications of delays inservice and service issues to interdepartmental staff, Vendor ManagementSupervisor.

·Serves as administrative liaisonsupport for vendor and the City of Charlotte to address issues as they ariserelated to recycling collections.

·Review monthly fines or penaltiesassessments to non-compliance work order tickets recommended for liquidateddamages by Vendor Compliance Specialist.

·Manage customer service work ordertickets assigned in system and follow up with residents, vendor, and VendorManagement Supervisor with appropriate resolution.

·Identify operational inefficienciesand recommend resolve.

·Manage record request process toinclude tracking and recording public records inquiry to ensure departmentalcompliance for request is completed.

·Serves as administrator for travelarrangements for staff to ensure compliance with City’s travel guidelines andbudgetary forms required.

·Assist with creating anddistributing recycling educational materials, letters, mailings to detercompliance issues and address contamination concerns.

·Manage hotlist database and trackoperational compliance improvements with vendor for residents

·Serves as administrative support forVendor Management Supervisor

·Updates 311 CSR recycling relatedscripts and works closely with Community Engagement staff on customer servicelevel collection concerns.

·Prepares monthly sub-reports forreconciliation of liquidated damages assessments for Vendor ManagementSupervisor

·Prepares monthly recycling relatedcustomer service detailed reports.

·Serves as interdepartmental customerservice liaison for recycling concerns during 311 Monthly Liaison meetings.

·Tracks recycling work order ticketrelated statistical data to create diagrams and charts for quarterlyperformance tracking reporting.

·Maintains records, photographs andcase notes on compliance violators issued infractions/misdemeanor violations ofCity& County codes relating to Health & Sanitation

·Issue infraction/misdemeanorviolation letters and remedial recycling education to repetitive violators

·Track vendor public informationrecycling education contribution for expenditures related to contamination,recycling initiatives and pilot projects.

·Works closely with Housing&Neighborhood Services Code Enforcement Division on recycling related appealsand fine assessments.

·Performs other duties as assigned.

Knowledge, Skills & Abilities

Knowledge of:

·Basic PC based softwareapplications, business software, and database systems

·State statute, and City, State, andFederal requirements

·Records retention laws, policies,and procedures

·City policies, processes, andprocedures

·Best practices for contractcompliance

·Contracting processes andoperational requirements

·Quality assurance and qualitycontrol

·Good knowledge of Logistics, RouteMaps

Skill in:

·Interpersonal skills necessary todevelop and maintain effective and appropriate working relationships.

·Performing a variety of duties,often changing from one task to another of a different nature

·Interact with public and governmententities and vendors.

·Attention to detail.

·Decision making

·Strategic planning and criticalthinking

·Making recommendations

·Data research, analysis, andevaluation

·Providing excellent customer service

·Organization and time management

·Contract review

·Troubleshooting and problem-solvingtechniques

·Communication and presentationskills

Ability to:

·Understand and carry out oral andwritten directions.

·Accurately organize and maintainpaper documents and electronic files.

·Maintain the confidentiality ofinformation and professional boundaries.

·Communicate clearly and concisely inwritten and verbal communication.

·Identify weak points and potentialrisks to operations.

·Prepare accurate records anddocumentation.

·Evaluate and interpretspecifications for routes.

·Make sound decisions.

·Plan, prioritize, and organize work.

Minimum Qualifications

Required Education and Experience

·Any equivalent combination oftraining, education, and experience that provides the required skills,knowledge, and abilities.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

  • Vendor Management Specialist

    7 days ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    OverviewThe City of Charlotte is a thriving metropolis with a rich history and a strong commitment to excellence. As a major commerce center, we are home to some of the nation's largest banks and technology companies. Our city is a vibrant and diverse community, with a strong sense of pride and a passion for innovation.Job SummaryThe Vendor Management...

  • Vendor Management Specialist

    2 weeks ago

    Charlotte, United States VDart Inc Full time

    Job DescriptionJob DescriptionPosition: Vendor Management SpecialistLocation: My Laurel, NJ or Charlotte, NCDuration: 4 months Contract to Hire Vendor Managers oversee Business Initiatives through the Third Party Management Framework (TPMF), which might encompass:Onboarding and Sourcing: Partner with internal stakeholders to identify and onboard new or...

  • Vendor Manager

    3 weeks ago

    Charlotte, United States Aptus Group USA, LLC Full time $38,000 - $45,000

    Job DescriptionJob DescriptionPosition Description: As a Vendor Manager, you will be responsible for overseeing and managing our organization's sub-contractor portfolio. You will be tasked with developing processes and procedures, maintaining strong relationships with our vendors, negotiating rates, ensuring paperwork compliance with company standards,...

  • Supplier Support Specialist

    2 weeks ago

    Charlotte, North Carolina, United States TEKsystems Full time

    Job OverviewWe are seeking a highly skilled Supplier Support Specialist to join our team at TEKsystems. As a key member of our vendor management team, you will play a critical role in ensuring seamless communication and collaboration with our suppliers.Key ResponsibilitiesVendor Liaison: Develop and maintain strong relationships with our suppliers, providing...

  • Vendor Compliance Coordinator

    3 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Position OverviewThe City of Charlotte, recognized as the largest municipality in North Carolina and a significant urban center in the United States, invites applications for the role of Vendor Management Specialist. This position plays a crucial role in supporting the city's growth and fostering opportunities for professional development.Role SummaryThe...

  • Vendor Compliance Coordinator

    3 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Position OverviewThe City of Charlotte, recognized as the largest municipality in North Carolina and a prominent commercial hub, is seeking a dedicated professional for the role of Vendor Management Specialist. This position plays a vital role in supporting the city's ongoing development and fostering workplace advancement opportunities.Role SummaryThe...

  • Marketing Liaison and Vendor Management Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job OverviewCompany Overview:At Brightspeed, we are transforming the way individuals connect, work, and engage by delivering swift and dependable internet services alongside an exceptional customer experience across numerous states in the Midwest and South.Our Mission:Supported by Apollo Global Management, our goal is to expedite the transition from copper...

  • Vendor Performance Manager

    2 weeks ago

    Charlotte, United States Brightspeed Full time

    Job Description Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and help support our life and safety customers. Operating in a highly cross-functional environment, this role is influential and has an ability to make an immediate and significant impact on the business. This vendor performance manager role...

  • Vendor Performance Manager

    2 weeks ago

    Charlotte, United States Brightspeed Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...

  • Partner Support Vendor Management Manager

    1 week ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job SummaryWe are seeking a highly skilled and experienced Manager, Vendor Management - Partner Support to join our team at Brightspeed. As a key member of our organization, you will be responsible for leading the execution of vendor contact center teams, supporting acquisition partner efforts, and optimizing customer engagement.Key ResponsibilitiesLead...

  • Manager Vendor Management Technical Support

    1 month ago

    Charlotte, United States Brightspeed Full time

    Job Description We are currently looking for a Manager, Vendor Management - Technical Support to join our growing team! In this role, you will lead all execution aspects of 1-3 contact centers that support Brightspeed’s Technical Support vertical. You will manage staff of internal supervisor, individual contributors, and administrative assistants. You will...

  • Manager, Vendor Management

    4 weeks ago

    Charlotte, United States Brightspeed Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...

  • Manager of Marketing and Vendor Partnerships

    3 weeks ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job OverviewCompany Overview:At Brightspeed, we are transforming the way individuals connect and communicate by delivering fast and dependable internet services across multiple states in the Midwest and South.Supported by investments from Apollo Global Management, our mission is to enhance the transition from copper to fiber optic technology, providing...

  • IT Vendor Relationship Consultant

    2 weeks ago

    Charlotte, North Carolina, United States Truist Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Enterprise Technology Labor Management Specialist. This role will be responsible for managing strategic supplier partnerships, ensuring operational integrity, and driving business growth.Key ResponsibilitiesManage Strategic Supplier Partnerships: Develop and...

  • Marketing and Vendor Liaison Manager

    2 months ago

    Charlotte, United States Brightspeed Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...

  • Vendor Management Manager

    2 weeks ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionCompany OverviewBrightspeed is a leading provider of fast, reliable internet connections and customer-centric services in the Midwest and South. Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to rural markets traditionally underserved by broadband providers.We...

  • Manager Vendor Management Outbound Sales Service

    3 days ago

    Charlotte, United States Brightspeed Full time

    Job Description We are looking for a Manager, Vendor Management - Outbound Sales & Service to join our growing team! In this role, you will lead all execution aspects of 1-3 contact centers that support Brightspeed’s Outbound Calling Programs. You will develop and implement outbound calling strategies to achieve targets for sales, revenue, customer...

  • Manager Vendor Management Partner Support

    4 weeks ago

    Charlotte, United States Brightspeed Full time

    Job Description We are currently looking for a Manager, Vendor Management - Partner Support to join our growing team. In this position, you will lead all execution aspects of Vendor Contact Center teams supporting Acquisition Partner efforts and Support programs for Legacy Products and Brightspeed Fiber. You will execute inbound and outbound strategies to...

  • Manager, Vendor Management

    2 weeks ago

    Charlotte, United States Brightspeed Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...

  • Vendor Compliance Coordinator

    3 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    OverviewThe City of Charlotte, recognized as the largest municipality in North Carolina and the 15th largest city in the United States, offers a unique opportunity in a vibrant commerce hub. With a strong presence of leading banks and technology firms, Charlotte is also home to major sports teams and cultural landmarks. This role is pivotal in supporting the...