Vendor Management Specialist

6 months ago

Charlotte, United States City of Charlotte Full time

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The VendorManagement Specialist will ensure compliance functions of vendors.Track customer service metrics to provide insights,and customer relations over time to establish trends and appropriate recommendations. Monitors service compliance by conducting officeresearch investigations. Serves as administrative liaison between thedepartment, vendor, and residents.

Major Duties and Responsibilities

·Investigates unresolved andescalated customer complaints, records deficiencies and notifies vendor andVendor Management Supervisor.

·Send communications of delays inservice and service issues to interdepartmental staff, Vendor ManagementSupervisor.

·Serves as administrative liaisonsupport for vendor and the City of Charlotte to address issues as they ariserelated to recycling collections.

·Review monthly fines or penaltiesassessments to non-compliance work order tickets recommended for liquidateddamages by Vendor Compliance Specialist.

·Manage customer service work ordertickets assigned in system and follow up with residents, vendor, and VendorManagement Supervisor with appropriate resolution.

·Identify operational inefficienciesand recommend resolve.

·Manage record request process toinclude tracking and recording public records inquiry to ensure departmentalcompliance for request is completed.

·Serves as administrator for travelarrangements for staff to ensure compliance with City’s travel guidelines andbudgetary forms required.

·Assist with creating anddistributing recycling educational materials, letters, mailings to detercompliance issues and address contamination concerns.

·Manage hotlist database and trackoperational compliance improvements with vendor for residents

·Serves as administrative support forVendor Management Supervisor

·Updates 311 CSR recycling relatedscripts and works closely with Community Engagement staff on customer servicelevel collection concerns.

·Prepares monthly sub-reports forreconciliation of liquidated damages assessments for Vendor ManagementSupervisor

·Prepares monthly recycling relatedcustomer service detailed reports.

·Serves as interdepartmental customerservice liaison for recycling concerns during 311 Monthly Liaison meetings.

·Tracks recycling work order ticketrelated statistical data to create diagrams and charts for quarterlyperformance tracking reporting.

·Maintains records, photographs andcase notes on compliance violators issued infractions/misdemeanor violations ofCity& County codes relating to Health & Sanitation

·Issue infraction/misdemeanorviolation letters and remedial recycling education to repetitive violators

·Track vendor public informationrecycling education contribution for expenditures related to contamination,recycling initiatives and pilot projects.

·Works closely with Housing&Neighborhood Services Code Enforcement Division on recycling related appealsand fine assessments.

·Performs other duties as assigned.

Knowledge, Skills & Abilities

Knowledge of:

·Basic PC based softwareapplications, business software, and database systems

·State statute, and City, State, andFederal requirements

·Records retention laws, policies,and procedures

·City policies, processes, andprocedures

·Best practices for contractcompliance

·Contracting processes andoperational requirements

·Quality assurance and qualitycontrol

·Good knowledge of Logistics, RouteMaps

Skill in:

·Interpersonal skills necessary todevelop and maintain effective and appropriate working relationships.

·Performing a variety of duties,often changing from one task to another of a different nature

·Interact with public and governmententities and vendors.

·Attention to detail.

·Decision making

·Strategic planning and criticalthinking

·Making recommendations

·Data research, analysis, andevaluation

·Providing excellent customer service

·Organization and time management

·Contract review

·Troubleshooting and problem-solvingtechniques

·Communication and presentationskills

Ability to:

·Understand and carry out oral andwritten directions.

·Accurately organize and maintainpaper documents and electronic files.

·Maintain the confidentiality ofinformation and professional boundaries.

·Communicate clearly and concisely inwritten and verbal communication.

·Identify weak points and potentialrisks to operations.

·Prepare accurate records anddocumentation.

·Evaluate and interpretspecifications for routes.

·Make sound decisions.

·Plan, prioritize, and organize work.

Minimum Qualifications

Required Education and Experience

·Any equivalent combination oftraining, education, and experience that provides the required skills,knowledge, and abilities.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

  • Vendor Relationship Specialist

    4 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    OverviewThe City of Charlotte is a major commerce center, hosting several of the nation's largest banks and technology companies. We strive to ensure that the community remains a thriving place to live, work, learn, and play.SUMMARYThe Vendor Management Specialist will be responsible for ensuring compliance functions of vendors, tracking customer service...

  • Business Operations Specialist

    6 days ago

    Charlotte, North Carolina, United States TEKsystems Full time

    Job Summary">We are seeking a highly skilled Business Operations Specialist to join our team. As a key member of the organization, you will be responsible for delivering top-tier customer service to Suppliers.About the Role">In this exciting opportunity, you will work closely with internal stakeholders to ensure smooth vendor communication and escalation...

  • Centralized Service Manager I

    2 weeks ago

    Charlotte, United States Truist Financial Corporation Full time

    Centralized Service Manager will ensure day-to-day oversight and management of assigned vendors who provide Truist with outsourced services and applications. Facilitate the completion of vendor risk assessments, contract review/structuring, due dilig Service Manager, Vendor, Management, Manager, Service, Business, Banking, Business Services

  • Facility Management Specialist

    1 month ago

    Charlotte, United States National Gypsum Company Full time

    Job Title: Facility Management Specialist Shift and schedule Part-Time Saturday and Sunday nd Shift pm-am  Holidays The role of the Facility Management Specialist is to maintain the security and safety of the National Gypsum Headquarters associates, contractors, vendors, and guests while performing other facilities management tasks and...

  • Facility Management Specialist

    1 month ago

    Charlotte, United States National Gypsum Company Full time

    Job Title: Facility Management Specialist Shift and schedule Part-Time Saturday and Sunday st Shift am-pm  Holidays The role of the Facility Management Specialist is to maintain the security and safety of the National Gypsum Headquarters associates, contractors, vendors, and guests while performing other facilities management tasks and...

  • Project Management Specialist

    6 days ago

    Charlotte, North Carolina, United States Carolina Signs and Wonders Full time

    At Carolina Signs and Wonders, we're seeking a highly skilled Project Management Specialist to join our team. As a key member of our operations team, you'll be responsible for overseeing large and complex signage projects from scope identification to project execution.The ideal candidate will have a minimum of 3 years of experience in a project management...

  • Association Coordinator

    1 month ago

    Charlotte, United States Community Association Management, Limited Full time

    Job DescriptionJob DescriptionPrimary Purpose of the Job:Reporting to the Association Coordinator Team lead, Association Coordinator is an integral role within the organization and serves as a pillar for the Homeowners Associations we serve. The incumbent is responsible for effectively building and sustaining relationships with HOA Board Members within their...

  • Strategic Procurement Specialist

    6 days ago

    Charlotte, North Carolina, United States Alpek Polyester USA Full time

    Job Overview: Alpek Polyester USA, LLC is a global leader in the production of PTA (Terephthalic Acid), PET (Polyethylene Terephthalate) Resins, PET Recycling (rPET), and Specialty Polymers.We are seeking an experienced Strategic Procurement Specialist to join our team based out of our Charlotte, NC facility. The ideal candidate will have a strong background...

  • Venue Manager

    3 weeks ago

    Charlotte, United States 828 Venue Management Company Full time

    VENUE MANAGER JOB DESCRIPTION828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. PINE, 828's North Carolina location, launched in spring 2024. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work...

  • Venue Manager

    3 weeks ago

    Charlotte, United States 828 Venue Management Company Full time

    VENUE MANAGER JOB DESCRIPTION828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. PINE, 828's North Carolina location, launched in spring 2024. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work...

  • Financial Operations Specialist

    6 days ago

    Charlotte, North Carolina, United States Randstad North America, Inc. Full time

    Job SummaryWe are seeking a skilled Financial Operations Specialist to join our team at Randstad North America, Inc. This role is responsible for managing Accounts Payable, setting up new projects, and communicating with vendors regarding accounting and project matters.About the RoleThis position involves managing various financial operations, including...

  • Chief Cost Manager Specialist

    3 days ago

    Charlotte, North Carolina, United States Turner & Townsend Full time

    Job OverviewWe are seeking an experienced Chief Cost Manager Specialist to join our team at Turner & Townsend. This role will involve providing cost management services for one of our data center clients.About the RoleProvide cost management services, including desk reviews and verification of costs applied for by contractors.Review and approve contractor...

  • Accounting Specialist

    4 weeks ago

    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a diligent Accounting Specialist in the retail industry, based in Charlotte, North Carolina. In this role, you'll be handling various accounting functions, including accounts payable and receivable, along with vendor management tasks.Responsibilities: •...

  • Community Association Manager

    7 days ago

    Charlotte, North Carolina, United States Community Association Management Full time

    Job Title: Community Association ManagerEstimated Salary: $55,000 - $70,000 per year.Company Overview:Our company, Community Association Management, specializes in providing top-notch community management services to homeowners associations. We are seeking a highly organized and customer-focused individual to join our team as a Community Association...

  • Real Estate Technology Specialist

    2 days ago

    Charlotte, North Carolina, United States LSA Management Full time

    About LSA ManagementLSA Management is an innovative property management firm combining the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact.We provide best-in-class property management services for apartment communities across the Southeast, with a current portfolio of 3,500 units in Georgia, North Carolina, and...

  • Electrical Estimator Specialist

    3 weeks ago

    Charlotte, North Carolina, United States CATSearch HR Consultancy Inc. Full time

    Job OverviewAt CATSearch HR Consultancy Inc., we are seeking a seasoned Electrical Estimator Specialist to lead our estimating and analysis efforts. As a key member of our team, you will be responsible for managing the entire estimating process, ensuring all necessary information is included, and preparing cost estimates by obtaining pricing from vendors and...

  • Senior Benefits Specialist

    2 days ago

    Charlotte, United States CentralSquare Technologies Full time

    Senior Benefits Specialist Charlotte, NC (Remote) Apply About CentralSquare Technologies CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small...

  • Construction Accounting Specialist

    6 days ago

    Charlotte, North Carolina, United States Ginkgo Residential Full time

    We are seeking an experienced Construction Accounting Specialist to support our construction projects from inception to completion. The ideal candidate will have strong accounting skills, a deep understanding of construction project financials, and experience working with Procore for project tracking and reporting.Job OverviewThis role involves managing...

  • Strategic Procurement Specialist

    2 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Procurement and Contracting Specialist OverviewThe City of Charlotte is a major commerce center with a strong focus on growth and development. As a Procurement and Contracting Specialist, you will play a critical role in ensuring that the City's procurement processes are efficient, effective, and compliant with regulations.Key ResponsibilitiesSolicit and...

  • Financial Accounting Specialist

    6 days ago

    Charlotte, North Carolina, United States Grubb Properties Full time

    Accounting Professional WantedWe are seeking a highly organized and detail-oriented Financial Accounting Specialist to join our Finance/Accounting team at Grubb Properties.About the RoleThis position will report to the VP of Property Accounting and be responsible for accounts payable and accounts receivable for a portfolio of properties, including Commercial...