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Transportation Services Representative

4 months ago

Woodburn, United States State of Oregon Full time
Job Description:

Transportation Services Representative 1 (Multiple Positions)
Oregon Department of Transportation
Driver and Motor Vehicles Division (DMV)
Field Services Group / Northwest Region

The role: 
Bring your customer service skills to the Woodburn DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers and provide information about regulations and policies. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. Apply today

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your
 

A day in the life:

  • Help the public register vehicles and apply for permits.

  • Provide exceptional customer service while following privacy laws.

  • Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.

  • Administer, correct and explain driver license tests.

  • Perform physical examinations of vehicles and verify vehicle identification numbers.

  • Prepare daily bank deposits and count inventory.

  • Occasionally perform relief work in other DMV offices within the region.

  • May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.   

What’s in it for you:

  • Work/life balance, 11 paid holidays a year, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

  • Competitive benefits packages which can be estimated using our .

  • Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

  • opportunity
     

Minimum qualifications:

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures;
 

AND

Experience or training using computers to retrieve and input data;

AND

Three months experience collecting money and making change.

Completion of an associate’s degree will substitute for one year of the public contact experience.
 

Special qualifications:
Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:

If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.

  • Experience working in a fast-paced environment and dealing with stressful situations.

  • Experience providing excellent customer service.

  • Experience handling multiple assignments and frequent interruptions.

  • Experience effectively interpreting and communicating complex rules and policies to customers or clients.