IT Desktop Support Specialist

1 week ago

Cedar Rapids, United States Altorfer Inc Full time


IT Desktop Support Specialist

Req No.

2024-4901

Category

Information Technology

Location

US-IA-Cedar Rapids

Type

Regular Full-Time

Union or Non-Union

Non-Union

Division

Corporate

Company

Altorfer Inc

Working Hours/Days

8:00 am to 5:00 pm Monday - Friday

Overview

The Desktop Support Specialist will report to the IT Support Manager and will be performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be providing tier 1 onsite and remote support to all levels of the Altorfer organization.



Basic Duties

  • Assist Helpdesk staff with diagnosing and resolving computer problems and requests from users in a timely manner.
  • Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and tablets
  • Work with programs such as Windows 11 and Office 365.
  • Other duties as assigned


Qualifications

  • 1 - 3 Years Desktop Support Experience (Local and remote users)
  • Certifications are a Plus (A+, MCP, MCDST,CCNA)
  • Microsoft Active Directory experience and user account management
  • Strong knowledge of Microsoft Office application software and Windows operating systems
  • Strong troubleshooting skills
  • Experience with creating and deploying desktop images and the setup of new computers
  • Strong organization skills and ability to manage a constantly changing workload
  • Excellent verbal and written English language skills, including solid presentation skills
  • Experience with Windows 11 is required
  • Proven leadership and customer service skills
  • Good interpersonal skills and an ability to work with others
  • Positive and friendly attitude
  • Some local travel will be required
  • High School Diploma or equivalent required
  • Must possess a valid driver‘s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).


Physical Requirements/Working Conditions

This position will primarily works in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the ‘A-Team‘ and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.



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