Service Counselor

1 week ago

Nashville, United States State of Tennessee Full time

Executive Service

Service Counselor 2 - Claims ExaminerDepartment of TreasuryCriminal Injuries Compensation DivisionNashville, TNClosing Date: 11/18/2024

Who we are and what we do:

The Tennessee Department of Treasury impacts the lives of Tennesseans every day. Treasury is responsible for many of the financial operations of state government, including managing more than $100 billion in assets through its various investment programs. We administer and invest the State‘s Retirement Program, RetireReadyTN, which combines the state pension plan, Tennessee Consolidated Retirement System, and the State‘s Defined Contribution plans. Treasury serves all Tennesseans by helping to educate and empower them to make smart financial choices, and by providing public-serving programs in the areas of college savings, financial literacy, unclaimed property, risk management, criminal injuries compensation, and more.

Job Overview:

The Claims Examiner 2 position supports the various programs of the division with focus on tasks associated with claims filed for the Criminal Injury Compensation, Sexual Assault Forensic Exam, and Electronic Monitoring Indigency Fund Programs, as well as other operational, managerial, and training tasks as needed. This position is within the Division of Claims and Risk Management (DCRM), Tennessee Department of Treasury. The division manages funds and related activities including state employee workers‘ compensation (WC), liability claims filed against the State, Criminal Injuries Compensation (CIC), Sexual Assault Forensic Examination (SAFE) reimbursement, Electronic Monitoring Indigency Fund (EMIF) reimbursement, and various risk management and insurance coverage activities on behalf of the State and in coordination with its agencies.

The individual in this position will perform tasks to intake, review and decide whether reimbursement is appropriate on claims filed by victims and their family members, as well as requests filed by service providers for these programs. This position reviews claims of a higher level of difficulty or experience dealing with claimants needing additional support. At the present time, this position is primarily remote, with occasional required in-person meetings. It is anticipated that the department will regularly utilize its downtown Nashville office on a hybrid schedule in the future. Job location is subject to change at the discretion of the Department. The successful candidate should live in Tennessee and provide sufficient internet connection.

Key Responsibilities:

  • Work with victims, claimants, family members, providers and others to explain the requirements for reimbursement, the process for reimbursement, and facilitates the processing of claims.
  • Provide exceptional customer services in a sensitive, professional and meaningful way to various internal and external customers both on the phone and it written correspondence.
  • Explain and follows statutory, procedural and other requirements as needed to fulfill responsibilities which vary depending on the claim.
  • Review materials carefully to ensure that the appropriate decision is made relative to the eligibility requirements and that sufficient supporting documentation has been submitted to support any reimbursement.
  • Make recommendations regarding eligibility and reimbursement, if applicable, for a supervisor to review
  • Monitor responsibilities including, but not limited to, calls, correspondence and work queues, etc.

Minimum Qualifications:

  • Graduation from an accredited four-year college or university with a bachelor‘s degree and at least one year of experience in claims handling or social work-related field.
  • At the discretion of the department, experience processing claims described above for a contractor of TN Treasury may be substituted for the educational requirement. TN Treasury reserves the right to assess the appropriateness of such substitution on a case-by case basis.

Pursuant to the State of Tennessee‘s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State‘s policy to provide an environment free of discrimination and harassment of an individual because of that person‘s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran‘s status or any other category protected by state and/or federal civil rights laws.


  • Counselor, Mental Health Services

    1 month ago

    Nashville, Tennessee, United States Family & Children's Services of Central Maryland Full time

    Counselor (Nashville) Job DescriptionThe Community Services Counselor will provide therapeutic services to clients who are referred or self-identified as in need of therapy services. The Counselor will utilize a trauma-informed care approach, which encompasses a variety of treatment modalities, to assist individuals and families in identifying their needs,...

  • Telehealth Counselor

    4 weeks ago

    Nashville, Tennessee, United States Headway - Design & Development Full time

    Telehealth Counselor OpportunityHeadway is seeking a Remote Licensed Professional Counselor to join our team. As a Telehealth Counselor, you will work with clients across the United States, providing mental health services and support.We equip mental health practitioners with the tools and resources they need to run a flourishing private practice. Our...

  • Outpatient Counselor

    1 month ago

    Nashville, Tennessee, United States Cumberland Heights Foundation, Inc. Full time

    Job SummaryCumberland Heights Foundation, Inc. is seeking a highly skilled Outpatient Counselor to join our team. As a key member of our clinical services team, you will provide comprehensive counseling services to individuals and families struggling with addiction and co-occurring mental health disorders.Key ResponsibilitiesConduct comprehensive clinical...

  • Financial Counselor

    1 month ago

    Nashville, United States TriStar Centennial Medical Center Full time

    Description Introduction Do you want to join an organization that invests in you as a Financial Counselor? At TriStar Centennial Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits TriStar Centennial Medical Center, offers a total rewards...

  • Financial Counselor

    2 months ago

    Nashville, United States TriStar Centennial Medical Center Full time

    Description Flexible shift schedule 40 hours a week Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Financial Counselor opening with TriStar Centennial Medical Center today and find out what it truly means to be a part of the HCA Healthcare team. Benefits TriStar Centennial Medical...

  • Licensed Counselor

    2 weeks ago

    Nashville, United States AppleGate Recovery Full time

    Description Position at AppleGate Recovery Full Time Licensed Counselor for MAT Clinics AppleGate Recovery is an addiction treatment program that provides medically supervised services for adults in a variety of modalities and settings. As the largest specialty organization addressing the opioid crisis, we believe in delivering a higher level of care to...

  • Licensed Counselor

    2 weeks ago

    Nashville, United States BayMark Health Services Full time

    Description Full Time Licensed Counselor for MAT Clinics AppleGate Recovery is an addiction treatment program that provides medically supervised services for adults in a variety of modalities and settings. As the largest specialty organization addressing the opioid crisis, we believe in delivering a higher level of care to our patients, not just talking...

  • Licensed Counselor

    1 week ago

    Nashville, United States BayMark Health Services Full time

    Description Full Time Licensed Counselor for MAT Clinics  ** Sign on bonus offered for eligible applicants and offered for a limited time. **  ** Details to be discussed during the interview process. ** AppleGate Recovery is an addiction treatment program that provides medically supervised services for adults in a variety of modalities and settings. As...

  • Outpatient Counselor

    1 week ago

    Nashville, United States Cumberland Heights Foundation, Inc. Full time

    Job Type Full-timeDescriptionWe are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it's a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency....

  • Personal Financial Counselor; Nashville, TN

    6 months ago

    Nashville, United States Magellan Health Full time

    This position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not...

  • Outpatient Counselor Position

    4 weeks ago

    Nashville, Tennessee, United States Cumberland Heights Foundation, Inc. Full time

    Cumberland Heights Foundation, Inc. Job DescriptionJob Summary: We are seeking a highly skilled and compassionate Outpatient Counselor to join our team at Cumberland Heights Foundation, Inc. The ideal candidate will possess a Master's degree in a related field and have experience in addiction treatment.Key Responsibilities:Provide clinical evaluation,...

  • Non-Licensed Substance Abuse Counselor

    2 months ago

    Nashville, United States Centurion Full time

    Job DescriptionJob DescriptionCenturion is proud to be the provider of comprehensive healthcare services to the Tennessee Department of Correction. We are currently seeking a full-time Non-Licensed Substance Abuse Counselor to join our team at Riverbend Maximum Security Institution located in Nashville, Tennessee.The Non-Licensed Substance Abuse...

  • Academic Excellence and Student Performance Counselor

    4 weeks ago

    Nashville, Tennessee, United States Fisk University Full time

    Job Title: Academic Excellence and Student Performance CounselorJob Summary:Fisk University seeks a highly motivated and experienced Counselor for Academic Excellence and Student Performance to join our team. The successful candidate will work closely with the Living Learning Center Coordinators, Academic Support Services, Academic Success Center, and LEAD...

  • Counselor for At-Risk Youth

    4 weeks ago

    Nashville, Tennessee, United States Youth Villages Full time

    Job DescriptionAt Youth Villages, we are seeking a dedicated and compassionate professional to join our team as a Counselor for At-Risk Youth. As a key member of our community-based programs, you will provide intensive in-home treatment services to youth, families, and young adults.Key Responsibilities:Provide in-home counseling services for at-risk youth,...

  • Financial Aid Counselor

    4 weeks ago

    Nashville, United States Meharry Medical College Full time

    The Financial Aid Counselor supports the mission of the College and the Financial Aid Office by ensuring the delivery of financial assistance for up to 1,200 enrolled students per academic year. Perform daily operations for processing financial assistance and special programs as assigned by the supervisor. Make financial assistance awards, decisions...

  • Counselor for At-Risk Youth

    4 weeks ago

    Nashville, Tennessee, United States Youth Villages Full time

    Job DescriptionWe are seeking a dedicated and compassionate Counselor for At-Risk Youth to join our team at Youth Villages. As a key member of our community-based services, you will work closely with youth and families to provide counseling and support services.Key ResponsibilitiesProvide in-home counseling services to at-risk youth and familiesManage a...

  • Financial Counselor

    4 weeks ago

    Nashville, Tennessee, United States Magellan Health Full time

    Job SummaryThis position provides personal financial services at assigned military installations. The primary responsibilities include delivering a full range of personal financial counseling services to military service members and their families.Key ResponsibilitiesProvide personal financial counseling and management services directly to service members...

  • Financial Aid Counselor

    4 weeks ago

    Nashville, Tennessee, United States Tennessee Board of Regents Full time

    Job Summary:The Financial Aid Counselor will assist in the administration of student aid programs for a diverse population of traditional and non-traditional students at Nashville State, a part of the Tennessee Board of Regents. This role requires a strong understanding of financial aid regulations and the ability to communicate effectively with students and...

  • Correctional Counselor 2

    4 weeks ago

    Nashville, Tennessee, United States State of Tennessee Full time

    Job InformationJob Title: Correctional Counselor 2Job Type: Full-TimeLocation: Nashville, TNDepartment: CorrectionJob Summary: We are seeking a skilled Correctional Counselor 2 to join our team at the State of Tennessee Department of Correction. As a Correctional Counselor 2, you will be responsible for providing professional correctional counseling services...

  • Counselor - Academic Support Specialist

    4 weeks ago

    Nashville, Tennessee, United States Metro Nashville Public Schools Full time

    Job SummaryThe High School Counselor serves as a comprehensive support specialist, providing academic, career, and personal/social development services to students in grades 9-12. This role requires a certified professional to manage data, analyze student needs, and develop targeted interventions to drive student growth and achievement.Key...