Support Associate

3 days ago

Houston, United States Macy‘s Full time

Are you ready to bring your amazing self to work?

At Macy‘s, Inc., we‘re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As a Fulfillment Colleague, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction-free shopping environment.

We‘re looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

What we can offer you

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid Time Off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What you will do

  • Customer Service Assistance: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
  • Customer Support: Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.
  • Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in store pickup orders
  • Support Other Teams: Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
  • Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.

Who you are

  • Focused on upholding Macy‘s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Ability to communicate and share information with diverse groups of customers and peers
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
  • Self-starter; able to adapt quickly to changing customer expectations and needs
  • Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
  • No Education or Experience Required

Essential Physical Requirements

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
  • Frequent use of computers and handheld electronic equipment.
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision.
  • This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
  • Lifting and moving items weighing up to 50 lbs.

About Macy‘s

Now is an exciting time for a Macy‘s career as we continue to focus on creating exciting and memorable experiences for every Macy‘s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy‘s colleagues and customers.

Bring your creativity, energy and ideas to the Macy‘s team - Apply Today

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