Defined Benefit, Client Service Leader

3 weeks ago

Norwalk, United States Aon Full time

Aon is looking for a Defined Benefit, Client Service Leader - Norwalk, CT

Project Management experience in Pension Administration required

Aon is looking for a Defined Benefit Client Service Leader. The Pension Administration Practice currently has openings for an experienced Project Manager, Leader. We are seeking experienced Pension Administration in our Norwalk, CT location. As part of an industry-leading team, you will help empower results for our clients by leading the delivery of pension administration services to our clients.

The target salary range for this position in Norwalk, CT is $99,000 to $132,000 annually. The actual salary will vary based on the applicant‘s education, experience, skills, abilities, internal equity, and alignment with market data. The salary may also be adjusted based on the applicant‘s geographic location.

This is a hybrid role with the expectation of working in the Norwalk/Darien office approximately 3 days per week.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon‘s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Your Impact as a Defined Benefit, Client Service Leader

The candidate selected for this role will be a leader on the team that provides defined benefit administrative services to over 300 clients using proprietary software. Day-to-day management of a specific client or clients, leading implementations, leading special projects, delegating work among colleagues within a project, and acting as a mentor and role model are key responsibilities.

Job Responsibilities:

  • Client Service Management including client relationship management
  • Financial results management and forecasting for Aon‘s client team
  • Project planning and forecasting for client teams
  • Advise client on special projects such as nonstandard benefit calculations, benefit statements, changes to requirements, special programs or other administrative requests
  • Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients
  • Knowledgeable of client contract components with the ability to recognize out-of-scope work
  • Ensure that measures established jointly by Aon/client are met for items such as: Calculation turnaround, Phone call returns, Benefit payment entry
  • Manages client billing such as monthly fees, invoices and accounts receivables
  • Responsible for quality control of the client‘s pension calculation system and all Aon work
  • Maintain current knowledge of client specific plan provisions
  • Broaden knowledge of defined benefit administration rules
  • Maintain client databases and benefit calculation log
  • Assist in crafting project timelines and ensure that deadlines are met
  • Analyze plan provisions
  • Review and perform advanced benefit calculations
  • Respond to member/participant calls and facilitates requests
  • Coordinate monthly pension payments with trustee
  • Advise employees on pension plan provisions and payment elections
  • Manage small to medium sized Pension system implementations or lead portions of larger implementations.
  • Assist with the set-up and testing of the of proprietary software for new clients according to the plan provisions and administrative requirements
  • Uses client‘s plan provisions and defined benefit legislative knowledge to create and/or maintain client‘s plan administrator documents
  • Customize employee communication material

Colleague Coaching

  • Act as a role model for other colleagues by exhibiting the values of the firm, displaying benefit of the doubt, integrity, and initiative
  • Coaching colleagues regarding plan specific issues and technical competencies; this includes all colleagues working on clients, mentoring new colleagues, and more formal team training
  • Act as a role model for soliciting and providing positive and constructive feedback
  • Assist in ensuring that work is evenly distributed among the team

You Bring Knowledge and Expertise

  • Bachelor‘s degree
  • A demonstrated ability with 8+ years experience working with pension, defined benefit plans/administration
  • Proven project management, client consulting, and team management skills
  • Review of legal documentation/understand and communicate effectively any new rules/regulations to clients
  • Consulting background highly preferred
  • Pension formula and compliance knowledge required

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two ‘Global Wellbeing Days‘ each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Nothing in this job description restricts management‘s right to assign or reassign duties and responsibilities to this job at any time.

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