Support Representative

3 days ago

Hamilton Township, United States Sonepar USA Full time


Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise.

SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is ‘Powered by Difference.‘ By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.




Title: Application Specialist





Location: Position can be located at one of our offices in Hamilton, NJ, Charleston, SC, Maitland, FL, Philadelphia, PA, Denver, CO and Dallas, TX. This is a hybrid office role.





Compensation: Pay range for this position is $31.25 - $40.38 per hour. 40-hour work week/Monday - Friday; standard business hours.





In the role of Applications Support Representative, you and your team members are responsible for providing technical support and troubleshooting for software applications across the Sonepar USA environment, specifically ERP, Warehouse Management System, and additional business process improvement applications. In this role, you will work closely with end-users to resolve issues and ensure smooth operation of business-critical applications. Each and every day you will engage with associates across the country and make an meaningful impact on the work they do and how they support our customers.





What You Will Do:




  • You will provide advanced technical support for application-based issues that have been escalated from the Level 1 support team.
  • As part of a team, you will perform necessary changes to the ERP database, including updates to customer, vendor, user, or bin locations.
  • In collaboration with the QA and Testing Manager you will ensure all application service requests are fulfilled and resolved efficiently.
  • Collaborate with the Application Support team to develop new approaches and strategies for enhancing customer service quality.
  • Support system integrations and go-lives which at times means traveling to locations during these critical periods.


What You Bring:




  • 3+ years of experience in application support or a related role
  • 1+ years of experience in ERP application support or related role
  • A strong understanding of operating systems (Windows, UNIX)
  • Excellent problem-solving and analytical skills
  • Strong communication and customer service skills
  • Ability to work independently and as part of a team
  • High School diploma or GED
  • Authorized to work for Sonepar in the United States without sponsorship now or in the future


Desired credentials:




  • Bachelor‘s degree in computer science, Information Technology, or a related field.
  • Knowledge or experience with EPICOR solutions










#LI-CR1


Why work for Sonepar?



At Sonepar USA, we are Powered by Difference. As a company with local roots and global reach, we thrive on the diversity of our associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? Our people. No matter where you work or who you are, you‘ll get all the freedom you need to push boundaries, learn from your mistakes and help take our business to another level. You‘ll also get opportunities to expand your industry experience every single day.





Our Competitive Benefits?



401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.





Stay up to date with Sonepar USA, follow us onLinkedIn,Instagram, andFacebook,





Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.



Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or email .





EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.





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