Program Manager

4 weeks ago

Bothell, United States CIeNET Technologies Full time

Description

CIeNET seeking a highly organized and analytical Program Manager to drive process improvements and manage multiple work streams in a fast-paced, technical environment. The role involves managing certification processes and engaging with both technical and non-technical stakeholders to ensure seamless execution. The ideal candidate will have a background in manufacturing, operations, and technical documentation, with a proven ability to meet key performance indicators (KPIs) and enhance operational efficiency.


Key Responsibilities

  • Manage and optimize multiple work streams in parallel, ensuring on-time delivery of certification programs.
  • Analyze and understand technical requirements, ensuring successful integration into product development processes.
  • Lead efforts to improve operational KPIs by proposing and advocating for process improvements.
  • Serve as the main point of contact between internal teams and external partners, ensuring quality engagement and seamless communication.
  • Review and provide feedback on technical documentation, ensuring accuracy, clarity, and alignment with certification standards.
  • Triage and manage bug reporting processes, working closely with technical teams to ensure timely resolution of issues.
  • Facilitate communication between technical and non-technical parties, ensuring clear understanding of complex technical issues.
  • Ensure compliance with manufacturing schedules and processes, optimizing workflow for efficiency.
  • Monitor and report on the efficiency and efficacy of certification documentation and processes.
  • Engage in stakeholder management, balancing competing priorities and navigating ambiguous situations to drive project success.


Requirements

  • 5+ years of experience in project/program management, with a focus on certification processes, technical documentation, or operations.
  • Strong task management and organizational skills, with a proven ability to manage multiple concurrent work streams.
  • Experience in manufacturing industries or operations, particularly in process-driven environments.
  • Background in technical authoring, problem-solving, and communications.
  • Ability to understand technical requirements and explain technical concepts to non-technical stakeholders.
  • Experience with bug tracking and triaging, with a focus on improving product quality.
  • Excellent verbal and written communication skills, with experience engaging and managing multiple stakeholders.
  • Proven success in driving process improvements and meeting key operational KPIs.
  • Familiarity with tools for managing certification programs and tracking bugs is a plus.


Success Criteria

  • Quality and consistency of partner engagement.
  • Efficiency and effectiveness in reviewing and refining technical documentation.
  • Advocacy for and implementation of process improvements that enhance operations and certification workflows.


Preferred Qualifications

  • Experience working in ambiguous environments with multiple stakeholders.
  • Familiarity with industry-specific certification standards or requirements.
  • Experience in operations or manufacturing environments where adherence to schedules and processes is critical.


Education

  • Minimum bachelor’s degree in Engineering, Operations Management, Business, or related field.
  • Advanced degrees or relevant certifications are a plus.

Benefits

  • Medical, Dental, Vision, and Life Insurance.
  • 401K Matching.

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