IT Support Analyst

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We‘re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin‘s vision of millions of people living and working in space to benefit Earth.

As a part of a small, cross-functional team responsible for launch IT and communications infrastructure, you‘ll be instrumental in supporting hardware-in-the-loop integration and remote launch operations for Blue Origin‘s first orbital class rocket and space vehicles. This is a hands-on position focused on supporting critical communications equipment and ensuring our internal customers receive the prompt and effective communications systems support necessary for building the road to space.

We are looking for someone to apply their technical expertise, leadership skills, and dedication to quality to positively impact safe human spaceflight. Passion for our mission and vision is required

Job Duties:

• Configure, deploy and maintain communication mission voice communcations system using both IP and analog audio equipment.
• Configure, deploy and maintain public address system using both IP and analog audio equipment.
• Configure, deploy and maintain land mobile radio system using both IP, digital and analog repeater equipment.
• Configure, deploy and maintain operations and mission video system using both IP and baseband cameras, transport, distribution, control and recording.
• Configure, deploy and maintain critical timing systems (NTP, PTP, GPS, IRIG, PPS)
• Plan and maintain documentation for layer 1 cabling for both copper and fiber
• Provide operational support for all mission systems command/control in critical test and operations environment.
• Adaptively build highly robust, fault tolerant on-prem infrastructure to support unique customer requirements for data systems control and monitoring.
• Provide support in a mission critical environment, including troubleshooting and diagnosing end-user issues in highly visible, time sensitive situations.
• Troubleshoot network issues and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
• Assist in configuration management efforts by generating detailed work instructions and other industry standard workflows for software and systems level configuration control.
• Generate and update engineering drawings of system deployments and ICDs (Interface Control Documents).
• Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
• Adapt quickly to new work scope and provide secondary support to unique one-off systems such as weather monitoring, fiber optics distribution, RF distribution/control towers, PKI, and datacenter facilities management.
• Support occasional overtime and overnight operations to support test and launch campaigns.
• Travel as needed to support deployed ground systems infrastructure across the country.

Required Qualifications:

• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
• Experience managing Linux as well as Windows server and desktop environments
• Prior experience building monitoring solutions, such as SNMP monitoring tools.
• Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SMTP, NFS, etc)
• Experience writing technical documentation and procedures.
• Experience managing Active Directory environments, including writing custom account creation and management automation.
• Hardware troubleshooting experience, ability to assemble and reconfigure workstation and server hardware.
• Prior experience managing web servers, including basic proficiency with HTML, JavaScript, and SQL.
• Ability to climb ladders and work on elevated structures.
• Excellent verbal and written communication skills.
• Ability to lift and install heavy server and communications equipment.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion.

Preferred Qualifications:

• Experience with Quintron DICES VoIP
• Experience with Haivision IPTV, encoders and decoders
• Expereince with Microsemi timing systems
• Experience with Motorola MOTO TRBO
• Experience with QSC Audio System
• Bachelors Degree or higher in Computer Science or Electrical Engineering.

Applications will be accepted on an ongoing basis until the requisition is closed.

Inclusivity Statement

Don‘t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you‘re excited about this role but your past experience doesn‘t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Benefits

Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on ‘EEO Is the Law,‘ please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin‘s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us .

California Applicant Privacy Notice

If you are a California resident, please reference the CA Applicant Privacy Notice here.