Residential Solar Utility and Permitting Coordinator

4 weeks ago

Denver, United States Namaste Solar Full time
Why Apply?

Are you interested in generous time-off and a strong benefits package? At Namaste Solar, you'll also have the opportunity to become a co-owner in our inclusive and transparent cooperative business.

People come to Namaste Solar with a desire to align their work and their values. And, we're not the only ones that believe our employee-owned model is a force for good in our communities. We've been awarded B Corp's Best for Workers and Outside Magazine's Best Places to Work 7+ years in a row.

JOB DESCRIPTION:

The Utility and Permitting Coordinator role manages the utility interconnection process and all permit applications for the residential operations team. The position requires specialized knowledge of PV system interconnection and AHJ requirements for multiple in-state utilities and jurisdictions. This role also serves as a key post-sale customer contact ensuring all administrative project details are organized before and after installation for the residential operations team.

RESPONSIBILITIES:
  • Daily portfolio management of 250+ active interconnection applications across multiple utilities
    • Coordination between customer, internal operations, and sales teams to obtain and process all required documentation for utility interconnection and applicable incentive applications
    • Collaborate with Residential Operations team to ensure completion of utility milestones, project milestones, and efficiency improvements
  • Complete building and electrical permit applications for residential projects across multiple jurisdictions
    • Assist project management team with permit application requirements and submissions
    • Represent Namaste Solar to various AHJs while applying for permits and gathering code requirements
    • Meet with plans reviewers and zoning officials to obtain necessary permits
  • Maintain contractor licenses
    • Keep track of contractor license renewals and apply for renewals to prevent disruption in operations
    • Ensure we have accurate and current registrations with all relevant AHJs and utilities
  • Create and maintain accurate records and ensure data integrity
    • Keep accurate and up to date records at all times
    • Use Salesforce to create and maintain customer records and manage project timelines
    • Track design and engineering requirements for relevant AHJs in coordination with Residential Operations and Design teams
    • Record and update utility requirements for solar installations in coordination with residential operations team
  • Foster strong relationships with relevant Colorado utilities and AHJs
    • Engage with utility representatives to remain compliance with interconnection standards
    • Participate in and be aware of relevant Colorado legislative proceedings & developments
    • Gain insight into utility-specific net metering guidelines and communicate to internal team
  • Act as cross-departmental company resource for AHJ and utility information and communication
    • Help internal and external stakeholders understand utility billing programs and net metering programs
    • Maintain AHJ records in Salesforce and field questions from internal stakeholders
    • Actively track utility rates, new rules, new pilot programs and any changes that can affect our residential service offerings
    • Support Senior Director of Residential Services with analysis of proposed and existing rate structures
  • Maintain the department's customer communication plans
    • Complete communication plan steps in a timely manner
    • Develop, revise and update email templates
    • Act as company representative to update customers on utility standards and timelines, policy changes, installation timelines and invoicing, and permitting milestones.
  • Set up customer monitoring portals and update alert profiles as needed in coordination with service
  • Fill in for Project Coordinator when volume is high or required to maintain good customer service
  • Participate in Namaste Solar Policy Committee
    • Advocate for more beneficial renewable energy policy as a member of the Policy Committee, helping maintain relationships with organizations like Good Business Colorado and COSSA.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent organization, administrative and portfolio management skills
  • Ability to continually prioritize competing tasks by creating defined and repeatable processes
  • Superior communication to work effectively with various internal teams, customers, and external representatives
  • Effective problem solving skills
  • Eagerness to research utility information and remain informed on rules and regulations
  • Self-starter with high level of drive and accountability
  • Proficient with computers and the following applications: MS Office, MS Visio, and Web research competency
  • Positive attitude

NON-ESSENTIAL (Valued but not required skills and experience)
  • Fundamental knowledge of solar industry and photovoltaic technology preferred
  • Salesforce experience preferred
  • Experience working with and knowledge of in-state utilities
  • Customer service experience

LOCATION
  • Position is full-time, based in Denver or Boulder, CO - Initial training will take place in Denver

Compensation and Benefits
• Company provided computer.
• Compensation will be dependent on experience, certifications, and licenses.
• We offer CIGNA health insurance and dental Insurance within the first 30 days.
• Life Insurance, Short-Term and Long-Term Disability.
• 401K Program.
• Voluntary Life Insurance.
• Paid volunteer time.
• Flexible paid time off.
• Free Employee Assistance Program.
• Free RTD EcoPass.
• Discounts to put solar on your home.

Equal Employment Opportunity

Namaste Solar is committed to cultivating an inclusive environment for people to bring their authentic selves to work. We recognize that diverse teams make strong teams, and we encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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