TPWD - Customer Service Representative I

5 months ago

Fredericksburg, United States PARKS AND WILDLIFE DEPARTMENT Full time

GENERAL DESCRIPTION

:

Under the direction of the Office Manager, this position performs routine customer service work, general clerical duties, and provides customer service and information to the public for Enchanted Rock State Natural Area.Responsible for collection, automated campsite registration and accounting for daily revenue.Operates credit card machine, campsite registration and computers.Performs light maintenance including cleaning and maintaining foyers, restrooms, and front desk area.Works under close supervision, with minimal latitude for the use of initiative and independent judgment.Performs additional duties as assigned.Complies with all Agency, Division and Branch rules, regulations, and procedures.

Qualifications

MINIMUM QUALIFICATIONS :

Education :

High School Diploma or GED.

Experience :

One year experience in areas such as general clerical, cash handling or customer service.

Licensure :

Must possess or be able to obtain, within 30 days of employment, a valid State driver’s license.

PREFERRED QUALIFICATIONS :

Experience :

Six months of clerical experience such as accounting, typing, filing, record keeping, data entry;

Six months experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in handling a high volume front desk;

Skill in making independent, sound and timely decisions;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to work under high stress conditions;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS :

Required to work in a public park with overnight camping and day use;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing schedules;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking work environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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