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Customer Service Associate

1 month ago

Brandon, United States etectrx Full time
Job Overview

Our Customer Service department is actively looking for a passionate and experienced individual to work as a Customer Service Associate.

Your ultimate goal is to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues.

In addition to this you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference.

As an ideal candidate you should possess an excellent ability to handle critical situations. Furthermore you should also be handling clients sensitive and confidential information.

If you think you are fit for this job role and able to carry out these duties diligently then drop in your job application now.

Responsibilities
  • Understanding the products and services provided by the company.
  • Knowing and identifying the clients needs.
  • Recommending products and services as per the clients requirements.
  • Maintaining clients relationship.
  • Verifying the customer details.
  • Recording and document clients complaints.
  • Providing excellent customer service and customer satisfaction.
  • Maintaining the confidentiality of clients information.
  • Following up with the client as and when needed.
  • Taking feedback from the clients.
  • Resolving clients issues in a polite and professional manner.
Requirements
  • Experience working in the Customer Service department as a Customer Service Associate Customer Service Representative or a similar position.
  • Proficiency in Customer Relationship Management software such as Zoho Salesforce etc.
  • Demonstrate the ability to deal with different personalities.
  • Good interpersonal and organizational skills.
  • Exceptional data entry skills.
  • Ability to remain calm in stressful situations.
  • Ability to multitask projects simultaneously.
  • Good reporting and analysis skills.
  • Excellent time management skills.