Office Specialist 2

5 months ago

Deltona, United States State of Oregon Full time
Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you enjoy collaborating with several different parties? Are you skilled in tracking multiple things at once? Would you be interested in joining a diverse team that is dedicated to serving children, families, and communities? If so, this Office Specialist 2 position may be for you

Oregon Department of Human Services (ODHS), a place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What will you be doing?

As an employee working within the , you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.  

As an Office Specialist 2, you will:

  • Support: Provide essential administrative support to caseworkers and unit supervisors within the Child Welfare agency, assisting casework and management units across various disciplines, and maintain order in the lobby area following office policies and guidelines.

  • Coordination and Customer Service: Answer phone calls, address inquiries, coordinate schedules, and guide individuals to appropriate services, resources, and community partners.

  • Document Management: Ensures compliance with State and Federal laws, by coordinating timely production of payments, policy compliance, forms, and letters in alignment with ODHS policies.

  • Administrative Tasks: Handle a substantial volume of paperwork and electronic data entry, including filing documents into case files, closing, and transferring cases, creating case and assessment files, and managing personnel records.

  • Cultural Sensitivity: Actively seeks to provide culturally appropriate services, respecting the worth of diverse individuals and communities.

What you need to qualify

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

  • An associate degree in any field; OR

  • An equivalent combination of education and experience.

Essential attributes

We are looking for candidates with experience:

  • Adaptability: Experience shifting focus in dynamic environments with changing priorities.

  • Emotional Intelligence: Acknowledge personal limitations and mistakes without self-criticism, recognizes when additional support is needed, and willingness to ask help.

  • Initiative: Demonstrated self-motivation and proactive approach to taking initiative.

  • Time Management: Experience using organizational skills, prioritization, and time management to meet deadlines.

  • Verbal and written communication skills: Experience being a responsive and reliable resource for others and working successfully with a team.

  • Technical Proficiency: Experience using computer systems, and Microsoft Office products, including Word, Outlook, and Excel.

  • Attention to Detail: Experience conducting work that requires attention to detail.

  • Critical Thinking and Decision-Making: Evaluating information to make informed decisions and guide actions.

Please be sure to clearly describe how you meet the minimum qualifications and the essential attributes within your application materials. These two areas will be used to determine which candidates will be selected to move forward in the process.  Make sure to read the ‘

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