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Sales Development Representative
4 months ago
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Position Summary:
As a Sales Development Representative supports a commercial region or customer segment. This position serves as the principal CMA CGM contact for all customer rate inquiries for either import or export cargo, is responsible for maintaining understanding of trade lanes to effectively grow our market share, partners with field sales and works with trade/line to provide quotations, organizes and expedites customer contracts to ensure proper construction and filing of agreed terms and conditions, and expediting all issues by quickly resolving to reduce service failures or loss of business. This position supports overall business strategy and requires associates who are passionate about customers, can demonstrate the ability to adapt to our industry's constant changing environment, execute the essential functions and duties as well as the day-to-day responsibilities.
This Sales Support role will support the customer segments of refrigerated cargo or strategic non-vessel owning common carriers (NVOCC)
- Overall knowledge of both import and export services with the ability to communicate rate negotiations with trade/line management on behalf of the customer/field representative.
- Work in concert with field sales representative to promote trade/line initiatives to include, but not limited to campaigns, eBusiness and value-added services, growing customer profile by researching and identifying market opportunities, gather competitive intelligence, qualify sales leads and shipping opportunities via NOVA Business, develop and maintain both customer and trade-lane specific business plans, submission of customer credit applications, etc.
- Arranges and communicates with trade/line management rate request quotes via the company's CRM system, customer volume forecasting, and structuring contract proposals/filings for trade approval and FMC filing.
- Produce and analyze sales reports
- Compiles and collaborates with sales/trade/line management expiring bullets, MQC shortfalls, and expiring contracts.
- The ability to establish priorities and organize time effectively.
- Excellent verbal, written and interpersonal communication skills.
- Attention to details.
- To build and maintain a professional relationship, demeanor and etiquette always (tone, approach, importance and sensitivity) with internal / external customers via phone or email.
- Working knowledge of commercial and financial jargon of international trade.
- Proven computer literacy in Word, Excel, PowerPoint and Outlook (Access not required but preferred).
- Demonstrate an ability to work under pressure, work with urgency.
- The ability to actively determine client needs & accommodate them efficiently.
- Ability to develop processes & strategies to increase productivity and provide improved customer service.
- Ability to problem solve and or find alternate solutions to customer issues.
- Ability to multitask effectively, work well with others and is culturally sensitive.
- High School Diploma required.
- Minimum 2 years work experience required preferably in inside sales, sales or customer service.
- Minimum 1 year transportation industry experience required,
- Bachelor's Degree preferred.
Nearest Major Market: Hampton Roads
