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Quality Associate I
4 months ago
Quality Associate - Mailing (Onsite - Montpelier, VT) - 3 Month Assignment
This position is within our Customer Innovation Group and is focused on providing a great product and experience to our buying and selling customers. The role is part of a team responsible for preparing policies for mailing. Associates within this area ensure that the assembled policy follows regulatory requirements and meets the customer/agents expectations.
Key Responsibilities
Review the policy package to ensure that all required forms and documents are includedReview policies to ensure they are complete, accurate, and in line with internal and external requirements and expectationsSupport real-time requests from agents about changes on addresses or other policy requestsHelp with requests for policy copiesEnsure ongoing compliance with quality and industry standardsCommunicate with larger operational team about potential challenges or issuesBe proactive about opportunities for process improvement and help develop more efficient proceduresAssist with various tasks and functions that support our document management services and the quality teamRequirements Thorough and observant, with an eye for detail.Strong communication skillsCustomer focusedOrganized and drivenProficient with the Microsoft Office suite (Outlook, Word, Excel)Ability to meet established deadlines; must be able to work independently and as a team playerAbility to work in a fast-paced environment; strong interpersonal skills a mustEstablish and maintain effective working relationshipsStrong problem solving skillsConscientious and responsibleMust be able to pass a background checkThe base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.National Life Group is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.Fortune 1000 status is based on the consolidated financial results of all National Life Group companies. National Life Group1 National Life DrMontpelier, VT 05604Social Media Policy Site Disclosure and Privacy Policy