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Application Support

4 months ago

In Vermont, United States Atechstar Full time

Job DescriptionResponsibilities Proactively monitor document and fix problems or anomalies found at our clients' installations Manage and exceed customers' expectation by providing excellent service.

Ensure that all service level agreements are met and delivered according to Support specifications Versatility to rotation shift & pager scheduling.

Participate in sharing knowledge and publishing Knowledge articles. Participate in any project deemed necessary by the organization.
Qualifications Degree in Computer Science or equivalent.

2 years of work experience in Windows administration and technical customer support and/or a tertiary degree in a computer related field.

Knowledge of Microsoft Windows operating systems for Servers and Workstations. Excellent communication skills in English and French. Experience running queries in Microsoft SQL Server.
Key Skills Empathy with users. Patience and understanding. Acceptance of ownership. Investigation and diagnostic skills. Excellent customer service skills.