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Data Engineer

4 months ago

New Orleans, Louisiana, United States Entergy Corporation Full time
Job Summary/Purpose:

The Data Engineer reports to the Manager, Business Services Operations - Meter to Cash, and often works closely with the VP Meter to Cash and VP Contact Center and their teams to help drive continual improvements across Entergy and within Entergy Customer Operations.

This position will: (1) develop, construct, test and maintain architectures, such as databases and large-scale processing systems; (2) analyze and optimize raw data that may contain human, system errors; (3) recommend ways to improve data reliability, efficiency, and quality by employing a variety of languages and tools to marry systems together or try to hunt down opportunities to acquire new data from other systems to support sound business decisions; (4) ensure that the architecture that is in place supports the requirements of the of Customer Operations stakeholders, and the business; (5) deliver data visualization and insights to Customer Operations stakeholders to drive sound business decision and optimization. (6) Develop data set processes for data modeling, mining, and production.

Job Duties/Responsibilities

Analytics

  • Support the multi-year analytics roadmap to transform how Customer Operations uses data for decision support and process improvement.
  • Architect, build and publish Customer Operations metrics, analytics, and reporting for inclusion in Customer Operations and business communications.
  • Extract and aggregate data sets from various sources, including both databases and flat files.
  • Apply data analytics practices and the right tools (e.g. Power BI, Python, SQL, Hadoop).
  • Gather requirements, formulate metrics and synthesize analytics into dashboard and reports.
  • Present data and information, in technical and business terms, with a compelling final product that tells a story to management.
  • Analyze data sources, taxonomies and methodologies regularly to ensure data integrity from all relevant data sources.
  • Identify statistically significant patterns, correlations, and compelling questions raised by such analysis.

Data

  • Develop, construct, test and maintain architectures across Customer Operations including databases, Customer Operations processing systems
  • Gather, collect, store, and process data the data, leveraging tools and technology including ETL, API, SQL.
  • Conduct or participate in management of analytical studies to address moderately difficult to complex business problems, identify deficiencies and improve solutions which impact Entergy Custom er Operations effectiveness and provide the basis for management decisions.
  • Develop, manage and deploy best in practice data collection, data governance, storage and manipulation techniques (extract, transform and load) that ultimately enable Customer Operations business units to unlock additional value from company-held data.
  • Focus on improving the data integration of current Customer Operations systems of record as well as ensuring the approach adopted is agile enough to ingest additional data streams as they become available.
  • Understand the strengths and limitations of various data storing, data transformation and data distribution mechanisms and help identify the appropriate data sources, manipulation tools and techniques (including data enrichment/automation) for a particular analytics use case as a function of data quality (including availability) and work collaboratively with other technology and data experts and Customer Operations SMEs to help solve their analytical needs.
  1. Effectively manage relationships and can create rapport with others. Anticipate customer/stakeholder needs and accept ownership.
  2. At all times put safety first, actively promote safety in both the office environment and on-site/off-site visits at Entergy or supplier sites.

Minimum Requirements

Minimum education required of the position

  • Bachelor's degree in a data-centric field (Economics, Computer Science or other science field), Information Systems, Information Processing, Business, or Engineering.
  • Master's in Analytics or related advanced degree preferred.

Minimum experience required of the position

Data Engineer I:

  • 0-1 years of professional experience with a bachelor's degree; in lieu of a degree 4 years of experience in data engineering/data modeling is required
  • At least 2 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.

Data Engineer II:

  • 2-4 years of professional experience with a bachelor's degree in lieu of a degree 6 years of experience in data engineering/data modeling is required
  • At least 4 years in developing and utilizing tools that prepare, extract and manipulate (big) data to create connected datasets (data lake) that can be utilized for analytics purposes preferred.

Minimum knowledge, skills, and abilities required of the position

Technical:

  • Understanding of gathering requirements, formulate metrics and convert data analysis into tangible reporting products.
  • Ability to execute in report design, data visualization and presentation techniques.
  • Solid application of data management, control and data mining applications and systems.
  • Proficient at providing data driven insights and key recommendations on findings.
  • Proficient at sharing key insights with department staff and analytics team to promote continuous learning.
  • Knowledge and understanding of existing and evolving Customer systems.
  • Works to identify the need for new systems and offers strategic input on the utilization of current systems.

Professional

  • Knowledge to advise on the application of project management principles to ensure systematic, thorough completion of assignments, identifying critical pathways and risks to delivery.
  • Ability to communicate with Customer Operations stakeholders, delivering key messages concisely, supported by relevant data; influencing skills to develop best outcomes.
  • Continually seeks sources of business intelligence on company imperatives, industry trends and emerging capabilities that will drive a world-class customer experience.
  • Proficient at building extensive relationships and effective networks with all stakeholders.

Leadership

  • Basic skills to influence others to action, and to successfully implement strategies and process improvements
  • Basic knowledge of change management and continuous improvement methods, and the application to daily activities to drive performance improvement.
  • Able to provide direction on appropriate change to enable business objectives and ensures consistent application across all initiatives and stakeholder interactions.
  • Ability to communicate complex scenarios and data, clearly articulate the organization's strategy, and translate organizational strategy into departmental strategies and plans
  • Able to provide technical and professional coaching/mentoring on contract provisions, commercial analytics, etc., to project teams, other Customer Operations personnel and Entergy customers.
  • Ability to lead others through ambiguity and support functional leadership of small teams.
  • Capability to be the trusted advisor; leader/coach in identifying what is important to the customer base.

Read the full posting.