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Shift Manager

3 months ago

Dover, Delaware, United States Bally's Dover Full time
Major Focus

Responsible for the overall shift security of Bally's Dover property and the safety of all patrons and employees while promoting and maintaining the utmost integrity and the highest caliber customer service to all patrons and employees.

Essential FunctionsDirects and oversees the performance of the Security Officers
Ensures that all Security staff provides exceptional customer service
Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times.
Ensures that all officers assigned are present and facility is under control.
Manages and participates in the daily drop pick up, and the armored car detail
Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.
Responds to emergency or volatile situations and directs staff accordingly.
Testifies for Bally's Dover, at any criminal or civil proceeding as directed.
Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.
Interviews, selects, hire and retain superior employees.
Coached and counsels subordinate employees
Oversees and ensures the timely completion of employee evaluations.
Conducts training with subordinates, both formally and informally.
Issues discipline and terminate employees as appropriate.
Rewards and recognizes superior performers.
Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
Manages departmental budget, maximizing revenue and controlling expenses as appropriate
Manages payroll and labor costs
Maintains relevant records and oversees the maintenance of records as appropriate for the department
Develops and implements strategic goals, objectives and business plans for the department
Ensures compliance with relevant laws and regulations as well as company policies and procedures
Maintains up-to-date knowledge of industry and competition
Ensures effective communication within the department and company
Establishes and implements customer service standards
Holds subordinates accountable for established performance expectations
Motivates and develops staff; provides advice and guidance as appropriate
Oversees and ensures that employees work safely and follow all safety rules.
Additional Functions Performs other duties as assigned Requirements / EducationHigh school diploma, GED or equivalent experience required, college preferred
3 – 5 years' experience in security management preferred
Must be proficient with Microsoft Office software.
Must possess superior customer service and leadership skills
Must possess superior written and oral communication skills
Must be able to solve problems and deal with a variety of situations
Must present an overall professional appearance
Must be able to work weekends, holidays and nights as scheduled
Must be able to successfully pass a background check and receive a license from the DE Lottery
Must possess CPR, A.E.D, First Aid and Non-Violent Crisis Intervention certification or the ability to obtain certification within the probationary period. Certification must be renewed upon expiration.
Must be able to remain vigilant at all times for unusual activity and people requiring assistance.
Must be able to speak, read and write English
Organizational Relationships Accountable to: Director – Security Accountable for: Sergeants – Security Security Officers The above description denotes some of the specific characteristics which are necessary to perform the principle functions of the job and are not intended to be a description of all work requirements that may be inherent in the position. Bally's Dover is an equal opportunity employer. Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.


Physical Requirements

X

Seeing

X

Pull ( 40 pounds)

X

Bend


X

Color Perception(Red/Green)

X

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch


X

Hearing / Listening

X

Lift ( 40 pounds)

Taste


X

Clear Speech / Talking

X

Carry ( 40 pounds)

Smell


X

Touching

Drive (local / long distance)

Repetitive Motion


X

Dexterity /Hand

X

Walk for Extended Periods

Run


X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)


X

Push (40 pounds)

X

Sit for Extended Periods

Other:


Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills


X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension


Clerical

X

Basic Math Skills

X

Judgment / Decision Making


Work Environment

X

Shift Work

X

Outside

Pressurized Equipment


X

Works Alone

X

Extreme Heat

X

Moving Objects


X

Works with Others

X

Extreme Cold

X

High Places


X

Verbal Contact with Others

X

Extreme Noise

Fumes / Odors


X

Face-to-Face Contact

X

Mechanical Equipment

Hazardous Materials


X

Inside

X

Electrical Equipment

X

Dirt / Dust


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Source: Hospitality Online