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Advance Medical Support Assistant

4 months ago

Kansas City, Missouri, United States Department Of Veterans Affairs Full time
Summary

This Medical Support Assistant (Advanced) (MSA) for the Kansas City VA Medical Center (KCVAMC) is located within Radiology.



Duties

Kansas City Veteran's Affair is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties include but are not limited to:

  • Scheduling/coordinating appointments using advanced clinic access principles;
  • Collecting and updating demographic and insurance information;
  • Patient processing, to include clinic flow, and customer service.
  • Has advanced knowledge of medical terminology that stems from experience gained to properly triage improperly ordered exams and preps.
  • The incumbent is able to burn CDs with patient exam images and other protected health information and distributing them to the requesting patient, physician or service accurately and timely.
  • Assists PACT teams, clinics and other services with Radiology access contingency plans by adjusting appointment times, location and/or dates as well as shift patients to other healthcare/clinic providers to effectively and efficiently coordinate care.
  • Schedules exams with both internal and external sources, coordinates inpatient add-on exams for timely discharge to outpatient status.
  • Identifies lab values and communicates with Radiologist, Radiologic Techs and providers for scheduling purposes.
  • Generates pending/hold report and identifies access to care per National VHA directives and mandates to ensure accuracy of access and resolves outdated or otherwise incomplete orders.
  • Routinely communicates with physicians, case managers, and other allied health professional staff on complex cases using sound interpersonal skills and is constantly aware of the sensitivity of the patient's information as it pertains to HIPPA guidelines.
  • Manages the flow and scheduling of patients by tracking orders with consideration of Clinically Indicated Date, Patient Indicated Date guidelines based on the status of the request i.e. routine, urgent or stat and notifies the supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within the given guidelines.
  • Tracks and informs Radiology MSA Supervisor of obsolete orders in need of cancellation.
  • Uses various digital and telephonic means to message and communicate with clinics, providers and patients. Utilizes the checklist to ensure the needs of the service are being met.
  • Screens/receives phone calls in a courteous and timely manner, determining the nature of requests and provides the information desired using privacy rules and established clinic processes.
  • Participates in the daily huddles and monthly departmental meetings where patient care planning and management occur and add input for their section for possible performance improvement opportunities.
  • Coordinates administrative services for Veterans, PACT teams, caregivers, administrative and clinical staff to insure continuity of inpatient and outpatient care as set forth by the requesting provider and is documented in CPRS.
  • Identifies and communicates exam preps to patient for each exam scheduled to ensure proper readiness of patient for procedure.
  • Identifies and resolves operational issues through proper performance improvement measures and reports to the service either directly or indirectly through the Radiology MSA Supervisor or Lead Radiology AMSA the recommended fix.
  • Identifies and resolves equipment issues whether by performing the task or requesting assistance from IT or Biomed.
  • Identifies the next or other available appointment to ensure proper completion of the requested exam per CID or PID.
  • Utilizes CPRS to alert providers and other clinical teams to the exams that cross services and institutions by use of electronic or telephonic means.
  • Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.
  • Performs daily reminder calls for scheduled appointments, review of any cancelled appointments, review of pending appointments for accuracy and disposition.
  • Incumbent receives records and ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning/uploading to Release of Information or the Diagnostic Imaging ADPAC.
Work Schedule: Monday - Friday 8:30am - 5:00pm

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 00000 Medical Support Assistant (Advanced)

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required