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Area Reservations Manager

4 months ago

Evanston, Illinois, United States Hilton Garden Inn Chicago North ShoreEvanston Full time
PURPOSE AND PERFORMANCE GOALSThe Area Reservations Manager is an extension of the sales and catering cluster teams by handling phone calls, group reservations, appointments and communications with a high degree of professionalism, communicating to the respective managers in the departmentThe Area Hotel Reservations Manager is critical in driving revenue and ensuring guest satisfaction across all four Hilton Hotels and one independent in the Chicago area. This position offers an exciting opportunity for a dynamic and experienced hospitality professional to make a significant impact in a fast-paced and rewarding environment.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include (not limited to) the following:
  • Answers all incoming reservations needs for group sales
  • Supports Hilton Hotels in creating group blocks, managing inventory on group pickup, rooming lists
  • Maintains group history in computer system for Hotels in Sales Cluster
  • Strong communication with Sales Team and Revenue Management
  • Generate regular reports on group and preferred account reservation performance, including occupancy rates, revenue metrics, and booking trends.
  • Ensure compliance with Hilton's reservation policies and procedures and relevant industry regulations.
  • Conduct regular audits to maintain the accuracy and integrity of reservation data.SUPERVISORY RESPONSIBILITIES – Not applicable
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCEHigh school diploma or GED. 2 years customer service and administrative assistant experience preferred. Efficient working knowledge of various software such as Microsoft Excel, Word, and Power Point preferred.LANGUAGE SKILLSMust be able to communicate clearly with guests, customers, supervisors and fellow employees.MATHEMATICAL SKILLSMust be able to calculate amounts and apply basic addition, subtraction and multiplicationREASONING ABILITYMust be able to make appropriate judgments regarding daily administrative duties.CERTIFICATES, LICENSES, REGISTRATIONS – Not applicablePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job frequently requires sitting, standing, walking, bending, reaching. Ability to reach, feel, and type efficiently is required.

Source: Hospitality Online