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personal injury law firm receptionist
4 months ago
Benefits:
401(k)
Free food & snacks
Paid time off
Training & development
We are a prominent Personal Injury Law Firm and are looking for a Receptionist with a positive attitude who excels in customer service
At our law firm, the receptionist serves as the initial point of contact for the firm by answering incoming calls from prospective and current clients in a timely manner. The receptionist is expected to provide world class client and customer service.
You must be a Fluent Spanish Speaker.
Responsibilities:
· Answers all incoming calls from potential clients, current clients, and service providers
· Listens empathetically and gets a clear explanation of who is calling, who they need to speak with, and what the call is regarding
· Understands which team members are available to take calls at all times and offers appropriate alternatives if the team member is unavailable
· Notifies an appropriate team member when taking lunches, taking breaks, or running errands to ensure phone coverage
· Answers all calls with positivity and empathy with a goal of world-class client service
· Receives and welcomes guests as they arrive
· Keeps office supply area clean and organized
· Tracks and monitors office supplies and orders as needed
· Keeps the mail area clean and organized and ensures postage and mailing supplies are available
· Notifies appropriate team member if any office areas or supplies are in need of repair
· Processes incoming and outgoing mail
· Checks mailbox daily to open, process, scan, and save mail appropriately and ensures the appropriate team member receives a copy
· Monitors outgoing mail tray to ensure outgoing mail is taken to the mailbox twice daily
· Ensures deliveries are brought to appropriate parties immediately
· Scans all incoming documents and sends to appropriate party
· Maintains utmost professional standards towards the Firm and its clients
· Other tasks as assigned
Qualifications and Skills:
· Strong customer service skills
· Fluent Spanish Speaker
· Ability to diffuse frustrated or upset callers
· Highly organized, efficient, and proactive
· Excellent communication skills
· Ability to maintain calm under pressure
· Flexible, adaptable, and open to constructive feedback
· Friendly, personable, positive, empathetic demeanor
· Solid knowledge of case management and systems
· General computer skills with working knowledge of Microsoft Word, Excel, Outlook and case management software
· Professional demeanor and appearance
· Strong personal focus on meeting or exceeding individual, department and Firm goals
· Ability to work effectively within a team-oriented work environment
