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Enterprise Architect
4 months ago
- Enterprise Architect-Technical Solution To adhere to quality standards regulatory requirements and company policies To provide support for on call escalations and doing incident & problem management To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value adding activities such Knowledge base update & management Training freshers coaching analysts & conducting interviews/participation in hiring drives To participate or contribute on EN business in creation of proposals to drive Service improvement plansThanks & RegardsVictor SmithSr.