Current jobs related to Front Office Manager - Novi, Michigan - Sheraton Detroit Novi Hotel

  • Front Office Representative

    2 weeks ago

    Novi, Michigan, United States Center for Orthopedic and Research Excel Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Office Representative to join our team at the Center for Orthopedic and Research Excel. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient records, and ensuring seamless communication between patients, physicians,...

  • Front Desk Coordinator

    2 weeks ago

    Novi, Michigan, United States Michigan Institute of Urology Full time

    Job SummaryMichigan Institute of Urology is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and visitors, while ensuring the smooth operation of our medical office.Key Responsibilities:Customer...

  • Urology Front Desk Coordinator

    6 days ago

    Novi, Michigan, United States Michigan Institute of Urology Full time

    {"title": "Front Desk Receptionist", "description": "Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Michigan Institute of Urology. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient flow, and ensuring the smooth operation of our...

  • Front Desk Coordinator

    2 weeks ago

    Novi, Michigan, United States Michigan Institute of Urology PC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Michigan Institute of Urology PC. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing administrative tasks, and ensuring a smooth patient flow.Key Responsibilities:Provide Excellent...

  • Office Operations Supervisor

    3 weeks ago

    Novi, Michigan, United States Titan Talent Acquisition Inc. Full time

    Position Overview:The Office Operations Supervisor will manage the daily functions of Titan Talent Acquisition Inc., ensuring that all administrative tasks are executed smoothly. The ideal candidate will be tasked with overseeing office resources, leading administrative personnel, and collaborating with the finance team to foster a productive and harmonious...

  • Front Desk Representative

    3 days ago

    Novi, Michigan, United States Driftwood Hospitality Management Full time

    Front Desk Agent RoleWe are seeking a skilled and friendly Front Desk Agent to join our team at Driftwood Hospitality Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Welcoming and serving guests in person and over the...

  • Front Desk Representative

    2 weeks ago

    Novi, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our Athletic Medicine team. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to patients and visitors, while also ensuring the smooth operation of our medical office.Key ResponsibilitiesProvide administrative and clerical support...

  • Front Desk Representative

    2 weeks ago

    Novi, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Representative to join our Athletic Medicine Department. As a key member of our team, you will provide exceptional customer service to patients and visitors, ensuring a positive experience in our medical office.Key ResponsibilitiesFront Desk Operations: Greet patients and visitors,...

  • Front Desk Representative

    1 week ago

    Novi, Michigan, United States CNS Healthcare Full time

    About CNS HealthcareCNS Healthcare is a leading provider of behavioral health and substance use disorder services. We are committed to delivering high-quality care to our community and are seeking a skilled Front Desk Representative to join our team.Job SummaryWe are seeking a customer-focused individual to provide exceptional service to our clients and...

  • Patient Service Representative

    2 weeks ago

    Novi, Michigan, United States Beaumont Urgent Care Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Beaumont Urgent Care. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience for our patients.Key Responsibilities:Front Office Operations: Manage the reception area, greet patients,...

  • Front Desk Representative

    2 weeks ago

    Novi, Michigan, United States Driftwood Hospitality Management Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Driftwood Hospitality Management. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide...

  • Front Desk Clerk

    30 minutes ago

    Novi, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team in the Athletic Medicine department at Ascension Medical Group in Novi, MI.Key ResponsibilitiesProvide exceptional customer service to patients and visitors in a medical setting.Check patients in and out, obtain necessary documentation, and verify demographic...

  • Front Desk Clerk

    7 days ago

    Novi, Michigan, United States Ascension Full time

    {"h3": "Job Summary"} As a Front Desk Clerk in our Athletic Medicine department, you will play a vital role in providing exceptional customer service to patients and visitors. Your administrative and clerical skills will be utilized to support the medical team in a fast-paced environment. Responsibilities Provide administrative support to patients and...

  • Patient Administrative Coordinator

    1 week ago

    Novi, Michigan, United States Team Rehabilitation Full time

    Job SummaryWe are seeking a highly organized and empathetic Patient Administrative Coordinator to join our team at Team Rehabilitation. As the first point of contact for our patients, you will play a vital role in ensuring a positive and supportive experience for our clients.Key ResponsibilitiesFront Desk Operations: Greet patients in a friendly and...

  • Loan Officer

    7 days ago

    Novi, Michigan, United States New American Funding Full time

    {"title": "Loan Officer", "description": "Job SummaryWe are seeking a highly motivated and experienced Loan Officer to join our team at New American Funding. As a Loan Officer, you will be responsible for building relationships with customers, analyzing their financial situations, and providing personalized loan solutions to meet their needs.Key...

  • Restaurant Operations Manager

    2 weeks ago

    Novi, Michigan, United States Carrabba's Italian Grill Full time

    **Drive Business Success at Carrabba's Italian Grill**As a seasoned Restaurant Manager, you will be instrumental in overseeing daily restaurant operations of both the Front of House (FOH) and Back of House (BOH) and driving the business forward. Your expertise will be crucial in ensuring seamless service, efficient kitchen operations, and exceptional...

  • Office Cleaning Specialist

    2 weeks ago

    Novi, Michigan, United States Saber Building Services Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Office Cleaning Specialist to join our team at Saber Building Services Inc. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and sanitation of our office spaces.Key ResponsibilitiesMaintain the cleanliness and organization of office areas,...

  • Office Cleaning Specialist

    3 weeks ago

    Novi, Michigan, United States Saber Building Services Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Office Cleaning Specialist to join our team at Saber Building Services Inc. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our office spaces.Key Responsibilities:Maintain restroom cleanliness, including cleaning and...

  • Chief Human Resources Officer

    3 weeks ago

    Novi, Michigan, United States Monarch Staffing Solutions LLC Full time

    Job OverviewAre you an innovative leader with a strong focus on human capital management and organizational growth? Monarch Staffing Solutions LLC is on the lookout for an exceptional Human Resources Director to join our client's esteemed organization in the healthcare industry. As a vital member of the Executive Leadership Team, you will be instrumental in...

  • Safety and Compliance Officer

    2 weeks ago

    Novi, Michigan, United States MacAllister Machinery Full time

    About the RoleWe are seeking a highly skilled and experienced Safety Coordinator to join our team at MacAllister Machinery. As a key member of our organization, you will play a pivotal role in promoting and maintaining a safe work environment for all employees.Key ResponsibilitiesConduct regular safety audits and inspections to identify and mitigate...

Front Office Manager

4 months ago

Novi, Michigan, United States Sheraton Detroit Novi Hotel Full time

$500 Sign On BonusFree meals, parking and world-wide travel benefits

Job Summary

TheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
  • Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
  • Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
  • Effectively trains guest service agents on proper front desk procedures.
  • Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
  • May prepare weekly schedules for front office staff.
  • Address performance deficiencies of front office staff through coaching and disciplinary actions.
  • Complete performance evaluations for front office staff timely.
  • May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
  • Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
  • Required reports are timely and of a quality that can be shared with corporate.
  • Rates are accurate and monitored daily.
  • Is proficient at managing inventory in the property management system.
  • Frequently meets with and reviews work generated by the night auditor.
  • Maintains regular attendance and is consistently on time.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.
  • Act as Manager on Duty when duty calls.
Knowledge, Skills & Abilities

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
  • Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
  • Excellent verbal and written English communication skills are required.
  • Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
  • General office equipment and cash register operation knowledge is expected.
Physical Demands
  • Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
  • Lifting up to 25 pounds
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

Benefits
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Hospitality Online