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Patient Service Representative

4 months ago

Hermitage, United States HCA Healthcare Full time

Description

Introduction

Do you have the career opportunities as a(an) Patient Service Representative you want with your current employer? We have an exciting opportunity for you to join TriStar Summit Medical Center which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

TriStar Summit Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Service Representative where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

Job Summary and Qualifications

The TriStar Food & Nutrition Patient Service Representative is responsible for providing exceptional food service to patients by obtaining food preferences, preparing, and distributing quality food and supplies. This role requires a commitment to excellent customer service and adherence to regulatory standards to ensure patient safety and satisfaction.

What you will do in this role:

  • You will obtain food preferences from patients and ensure the preparation and distribution of quality food and supplies daily.
  • You will integrate ethics into all aspects of practice and adhere to confidentiality and patient rights policies.
  • You will support the facilitys mission and values while meeting mutually agreed-upon performance goals and objectives.
  • You will utilize systems to ensure compliance with food safety (HACCP) and department sanitation standards.
  • You will ensure patient safety through adherence to processes and procedures.
  • You will assist in the hiring process of potential employees and complete self-competencies for education and development.
  • You will utilize cost control processes to meet financial goals and reduce waste in food and supply costs.
  • You will strive for patient satisfaction by utilizing processes to achieve patient service goals.
  • You will utilize HCA hardware and software, as well as Computrition software, for efficient operation.
  • You will complete work within acceptable time limits, prioritize tasks, and maintain accuracy and completeness of work performed.
  • You will demonstrate courteous behavior to customers, guests, and coworkers, striving for customer satisfaction.
  • You will work independently or as part of a team, adjust schedules as needed, and exhibit willingness to master new work routines and methods.
  • You will learn new procedures and protocols, attend mandatory in-service requirements, and assume responsibility for continued professional development.

Qualifications:

  • High school diploma preferred
  • 1 year of food service experience preferred
  • Food Handlers or ServSafe Certificate within 90 days of hire preferred

TriStar Summit is a 200 bed comprehensive facility. We serve Davidson, Wilson and surrounding counties. We include a Level III Trauma Center. We offer a full array of acute care services. These include cardiology, oncology, orthopaedics/spine, rehabilitation and women's services. We are an Accredited Chest Pain Center with PCI. We are a Primary Stroke Center. TriStar Summit is a leading provider of emergency heart and stroke care.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Service Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.