Customer Service Rep- Exports

2 months ago


Edison, New Jersey, United States Hillebrand Gori USA LLC Full time


Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group. Hillebrand was founded as a family business in 1844 and was acquired by DHL Group in March 2022.

Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions to support our customers' products throughout their journey, guiding them to their destination? Then Hillebrand Gori, a company of DHL, is the place for you.

Hillebrand Gori people love what they do. Our people are passionate about logistics and the commodities we ship. We understand how much the logistics process matters to our customers, so they work with them as partners.

For more information, visit:

Description


Provide day-to-day administrative support with readily available advice for contact center programs and activities to deliver sales and service propositions and enhance customer satisfaction in line with business strategy and financial objectives, Group guidelines and policies


Responsibilities

  • Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
  • Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web based chats/instant messaging
  • Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
  • Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities.
  • Maintenance: Ensure all tables complete and current, assist in accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and content is accurate.
  • Align customer, sales team, and operations team order expectations.
  • Investigate and resolve chargebacks and shipping discrepancies.
  • Coordinate customer credits and debits.
  • Index regional assortments.
  • Gather and catalog international special projects and exceptions.
  • Communicate critical operational information to other offices.
  • Expand current order material to incorporate additional users and functionality.
  • Coordinate with other departments, as needed.
  • Ensure regionally led offices and sales managers take action on critical order conditions.
Qualifications
  • Bachelor's degree preferred
  • Strongly preferred: 3+ years in shipping/logistics/supply chain management industry.
  • Preferred: prior experience in support functions or customer service functions
  • Attention to detail.
  • Ability to prioritize and meet deadlines.
  • Preferred: experience using transportation management systems and Hildebrand's systems.
  • Proficiency in Microsoft Office, including Microsoft Excel.
  • Ability and willingness to travel domestically and internationally.
  • Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.


Competencies for Success

  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Interpersonal Savvy
  • Nimble Learning
  • Resourcefulness
  • Drives Results
  • Courage
  • Situational Adaptability


Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.


  • Patient Intake Rep

    4 weeks ago


    Edison, New Jersey, United States Hackensack Meridian Health Full time

    OverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Edison, New Jersey, United States Hackensack Meridian Health Full time

    OverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...


  • Edison, New Jersey, United States TMobile Full time

    Be unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...


  • Edison, New Jersey, United States NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician- WOS to join our team in edison, New Jersey (US-NJ), United States (US).This role requires...

  • Global Supply Chain

    3 weeks ago


    Edison, New Jersey, United States Expeditors Full time

    Job DescriptionJoin our team at Expeditors as a Transcon Department Coordinator Work with a group of dedicated professionals to ensure efficient, cost-effective, and timely movement of freight. Your role will involve coordinating pickups and deliveries, monitoring shipments, and maintaining strong relationships with customers and service providers. You will...


  • Edison, New Jersey, United States Albireo Energy Full time

    DescriptionUnder minimal supervision, conducts preventive maintenance, repair, installation, commissioning and general servicing of systems. Performs point to point check out to verify that controls systems have been installed properly. Completes assigned system commissioning and performs device verification. Troubleshoots and resolves HVAC mechanical,...


  • Edison, New Jersey, United States Sysco Full time

    Company: US1150 Buckhead Meat New Jersey (Division of Buckhead Meat Co)Zip Code:08837Minimum Level of Education:High School or EquivalentMinimum Years of Experience:1 YearEmployment Type:Full TimeTravel Percentage: 0Compensation Range:$ $48.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your...


  • Edison, New Jersey, United States UNFI Full time

    PURPOSE:The Administrator Associate works in a fast-paced office environment mostly on their own with little supervision.Billing, invoicing, and tracking shipments and inbound receiving are the main functions.A high level of accuracy and attention to financial totals and customer order details to ensure proper company documents are processed is...


  • Edison, New Jersey, United States DPDHL Full time

    Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group. Hillebrand was founded as a family business in 1844 and was acquired by DHL Group in March 2022. Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions...


  • Edison, New Jersey, United States Walmart Full time

    Position Summary . As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member's expectations. What you'll do . Be a Team...

  • Operating Room RN FT

    4 weeks ago


    Edison, New Jersey, United States United Surgical Partners International Inc (USPI) Full time

    $5,000 Sign on BonusSouthwestern Ambulatory Surgery Center is hiring for a full time Operating Room RNJob Summary: The Operating Room RN provides nursing care and service during surgery cases. The RN will be responsible for positioning the patient, prepping the patient, and circulating the case. Ideal candidate will be focused on excellent customer service,...

  • Meat Packer

    4 weeks ago


    Edison, New Jersey, United States Sysco Full time

    Company: US1482 Buckhead Meat Trinity Seafood (Division of Buckhead Meat Co)Zip Code:08837Minimum Years of Experience:0-1 YearsEmployment Type:Full TimeTravel Percentage: Compensation Range:$ $48.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific...

  • Experience Advisor

    2 weeks ago


    Edison, New Jersey, United States Hackensack Meridian Health Full time

    OverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • Python Programmer

    3 months ago


    Edison, New Jersey, United States SVK Technology Solutions, Inc Full time

    ResponsibilitiesAs a Python Developer you will be a key contributor to our rapid growth by joining a dynamic technology team. You are required to be working on solutions to improve processes and integrations.Preferred Skills Asynchronous programming in Python Working with 3rd-party API integrations Knowledge of Docker Kubernetes JIRA Real-Time Messaging...

  • Bulk Stocker/Picker

    1 month ago


    Edison, New Jersey, United States Keefe Group Full time

    Wage Rate:$20.00/HourOverview:OverviewKeefe Group is a division of TKC Holdings, Inc. that is the industry leader in the commissary market. We run an essential business serving our communities and our customers.We are looking for operations team members to join our team within a warehouse and distribution environment.Our positions are essential business in a...


  • Edison, New Jersey, United States tapwage Full time

    CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileMobile Diesel Tech IIManagement LevelIndividual ContributorFlexible Work OptionCan work remotely but need to live in the specified city, state, or regionTravel %Yes 100% of the timeWork ShiftDayCompensationHourly base pay rate is $ $46.06/hour. The hourly base rate may vary within the...


  • Edison, New Jersey, United States Hackensack Meridian Health Full time

    Overview"Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • PVC Trimmer 2

    3 weeks ago


    Edison, New Jersey, United States Johns Manville Corp - Berkshire Hathaway Full time

    Position Titlte: PVC Trimmer 2 Location: Edison NJ Req ID: R24_1776 Time Type: Full time Description: Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety...


  • Edison, New Jersey, United States Optum Full time

    $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS "A Day in the Life" video Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic...

  • HR Manager Edison, NJ

    4 weeks ago


    Edison, New Jersey, United States Lyondell Basell North America Full time

    LyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company's products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100...