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Customer Service/Call Center Agent

4 months ago

Austin, Texas, United States Staffmark Group Full time



Have you been looking for office work but keep getting told that you don't have enough working experience? Staffmark is hiring a new entry-level Customer Service/Call Center Agent for our logistics client in Austin, TX. If you have strong computer and customer service skills, excellent problem-solving abilities, and a customer-focused mindset, that is all you need to qualify for this exciting opportunity

Pay: $16 per hour

Hours: We ask that candidates who apply be flexible regarding scheduled hours. We have partnered with a 24/7 operation, and this role will require you to work various shifts, nights, weekends, and holidays.

Essential Functions:

  • Respond promptly to customer inquiries regarding roadside assistance services through phone calls, emails, or online chat platforms.
  • Gather relevant information from customers to assess their needs accurately and provide appropriate solutions.
  • Coordinate with dispatch teams to ensure timely and efficient deployment of assistance to customers in need.
  • Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
  • Educate customers on available services, policies, and procedures to enhance their understanding and satisfaction.
  • Collaborate with team members to continuously improve service delivery and exceed performance targets.
  • Handle escalated issues or complaints with professionalism and empathy, striving to achieve positive outcomes for customers.
  • Stay updated on industry trends, technological advancements, and best practices to enhance service quality and efficiency.

Employee Benefits/Perks:

  • Weekly Pay
  • Medical, Dental, Vision, and Life insurance
  • 401k
  • Employee Discount Programs
  • Short-term Disability
  • Referral Bonus Potential
  • A Business Casual Dress Code
  • Local Transportation/Cafeteria Access

Click 'Apply Now' to submit your resume and connect with our recruiting team

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.