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Customer Service Rep

4 months ago

Mankato, Minnesota, United States Randstad USA Full time
I am hiring for a hybrid Customer Service Representative in Earth City, MO This is a long-term temp role that can potentially turn into a permanent position. You will be required to go into the office 2 days a week (typically Tuesdays and Wednesdays) and the rest of the days you can work remotely. Reliable transportation is a requirement. Training and equipment will be provided. Must be able to pass a background check and drug test. Start date: 5/20

Hours: 8:30am-5pm Monday-Friday. Training hours are 8:00-4:30pm or 7:30am-4pm. Training is typically 1-2 weeks.

Pay: $18.5/hr

Location: Earth City, MO, 63045

salary: $ $18.5 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

The Tier1/FST Customer Service Representative (CSR) answers inbound calls to provide courteous and accurate responses to primary support inquiries from the company's dealers, Field Sales Representatives, and product contract holders. This position is responsible for deepening the relationships we have with both internal and external customers. Additionally, the CSR role will effectively support all general inquiries that include but are not limited to contract administration, dealer portal support and forms/supply orders.

When accomplishing their daily tasks, the Customer Service Representative needs to work closely with teammates and other departments to obtain information and/or troubleshoot unusual requests.
  • Assist with the distribution of monthly incentive and program payments, processing reports, and other responsibilities needed to support our Field Sales team.
  • Answer field representative, dealership, customer, and lender inquiries.
  • Apply knowledge of organization, products and related services and policies to provide a variety of customer services through email and telephone.
  • Provide individualized customer service of a high-standard professional level.
  • Resolve customer questions, complaints, and requests, frequently involving some contract interpretation.

    Skills
  • Call Center (2 years of experience is required)
    Qualifications
  • Years of experience: 0 years
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.