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Consumer Customer Service Associate

4 months ago

Londonderry, New Hampshire, United States ECCO Full time
The Consumer Customer Service Associate will provide comprehensive service to our consumer customer base on the phone and through e-mail. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

As our Consumer Customer Service Associate, your responsibilities will include:

Contribute to the future of ECCO USA by providing the highest level of customer service. Handle incoming calls and e-mails. Provide customers with product and order information. Show flexibility, creativity and empathy when resolving customer issues and communicating policy. Offer options for fulfillment of orders or resolution of issues. Appropriately suggest alternative products. Inform customers of new products. Talk up promotions and sales. Learn and develop personal skill levels in regards to SAP, Internet systems and the footwear industry. Communicate and coordinate with all internal departments for smooth processing of all transactions. If you have...

High school diploma or GED equivalent. Minimum of one year experience in a customer service role. Ability to communicate clearly, concisely and professionally (both verbally and written). Ability to prioritize work and adjust priorities as needed. Superior organization and follow-up skills. Proven ability to work under pressure while maintaining composure, patience and understanding in dealing with a variety of customers. Ability to read, write and speak English at a proficient level. want to hear from you

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