Current jobs related to Customer Experience Representative Senior - Coon Rapids, Minnesota - Allina Health

  • Customer Experience Center Representative Senior

    7 days ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Job SummaryAllina Health is a not-for-profit health system that prioritizes patient care and well-being. We are seeking a skilled Customer Experience Center Representative to join our team.Key Position DetailsThis role will support the Customer Experience Center, which operates 24/7/365.Located at the Coon Rapids or Minneapolis locations.Must have extensive...

  • Customer Experience Center Senior Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Job SummaryAllina Health is a not-for-profit health system that prioritizes patient care and well-being. We are seeking a skilled Customer Experience Center Representative to join our team. As a representative, you will play a critical role in enhancing the customer experience by providing exceptional scheduling support and customer service.Key Position...

  • Customer Experience Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional service to patients, clinical professionals, and the general public, ensuring seamless access to healthcare services.Key ResponsibilitiesProvide Patient...

  • Customer Experience Center Representative

    6 days ago

    Coon Rapids, Minnesota, United States Allina Health Full time

    Job Summary:As a Customer Experience Center Representative, you will play a vital role in enhancing the consumer experience by providing basic scheduling and phone support with an emphasis on customer service. You will assist patients, clinical professionals, and the general public with access to healthcare services, ensuring seamless navigation through our...

  • Customer Service Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States HOM Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer incoming customer service calls and resolve all questions,...

  • Customer Service Representative

    7 days ago

    Coon Rapids, Minnesota, United States Sportsman's Warehouse Full time

    {"title": "Customer Service Representative", "content": "About the Role:As a Customer Service Representative at Sportsman's Warehouse, you will be responsible for providing exceptional customer service to our valued customers. This includes greeting customers, answering questions, and resolving any issues that may arise during their shopping experience.Key...

  • Customer Service Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to our customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Service Representative II

    6 days ago

    Coon Rapids, Minnesota, United States HOM Furniture Full time

    {"title": "Customer Service Representative II", "description": "Customer Service Representative IIWe are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at HOM Furniture. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving...

  • Customer Service Representative

    7 days ago

    Coon Rapids, Minnesota, United States Kevin Vote - State Farm Agent Full time

    Join a dynamic team at Kevin Vote - State Farm Agent as a Customer Service Representative. As a key member of our team, you will be responsible for establishing customer relationships and following up with customers as needed. You will use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule...

  • Customer Service Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key...

  • Customer Service Representative

    6 days ago

    Coon Rapids, Minnesota, United States Staff My Agency Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Staff My Agency. As a Licensed Insurance Agent, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships with clients to understand their...

  • Customer Service Representative

    6 days ago

    Coon Rapids, Minnesota, United States Pilgrim Dry Cleaners Inc Full time

    About the Role:Pilgrim Dry Cleaners Inc is seeking a friendly and outgoing individual to join our customer service team. As a customer service representative, you will be responsible for greeting customers, assisting with orders, and providing exceptional service.Key Responsibilities:Greet customers and provide a positive experienceAssist with orders and...

  • Customer Service Representative

    7 days ago

    Coon Rapids, Minnesota, United States Pilgrim Dry Cleaners Inc Full time

    About the Role:Pilgrim Dry Cleaners Inc is seeking a friendly and outgoing individual to join our customer service team. As a customer service representative, you will be responsible for greeting customers, assisting with orders, and providing exceptional service.Key Responsibilities:Greet customers and provide a positive experienceAssist with orders and...

  • Customer Service Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States Pilgrim Dry Cleaners Inc Full time

    Job SummaryPilgrim Dry Cleaners Inc is seeking a friendly and outgoing individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Greet customers and assist...

  • Customer Service Representative

    3 days ago

    Coon Rapids, Minnesota, United States AdaptHealth Corp. Full time

    Job Summary: We are seeking a highly skilled Customer Service Specialist to join our team at AdaptHealth Corp. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our patients, answering inbound calls, and making outbound calls to ensure successful service delivery.Key Responsibilities:Develop and maintain...

  • Customer Service Representative

    7 days ago

    Coon Rapids, Minnesota, United States Pilgrim Dry Cleaners Inc Full time

    Pilgrim Dry Cleaners Inc is seeking a friendly and outgoing individual to work at our customer service counter. As a Customer Service Representative, you will be responsible for greeting customers, assisting with orders, and operating a cash register. We offer great hours and competitive pay, with opportunities for advancement. If you enjoy working with...

  • Customer Service Representative

    7 days ago

    Coon Rapids, Minnesota, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    2 weeks ago

    Coon Rapids, Minnesota, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer...

  • Customer Service Representative I

    6 days ago

    Coon Rapids, Minnesota, United States HOM Furniture Full time

    {"h1": "Customer Service Representative I", "p": "At HOM Furniture, we are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative I. This role is responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive customer...

  • Customer Service Representative

    1 week ago

    Coon Rapids, Minnesota, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Ensure...

Customer Experience Representative Senior

4 months ago

Coon Rapids, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

April 16, 2024

Department:

Customer Experience Center HOS

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Performs coordinated complex scheduling support with an emphasis on customer service to enhance the customer experience. Assists patients and clinical professionals by providing resources to complex orders based advanced scheduling, registration and prior authorization.

Key Position Details:

This position will support the Customer Experience Center which is open 24/7/365 days a year. Located at the Coon Rapids or Minneapolis locations.

  • Must have Extensive Epic knowledge.
  • Full Time (80 hours every two weeks), Benefit Eligible
  • Paid Training: Monday- Friday
  • Variable start (7am-9:30am)/ End times (3:30pm-6pm)
  • Two consecutive days off per work week with occasional scheduled weekends.
  • Candidates must be flexible to meet business needs.
  • Public transportation options are available.

Job Description:

Principle Responsibilities

  • Provides scheduling support for procedural and orders-based services.
    • Performs coordinated complex scheduling support with an emphasis on customer service to enhance the customer experience.
    • Assists patients and clinical professionals by coordinating access to complex hospital, clinic, specialty service scheduling, registration or prior authorizations.
    • Coordinates all post discharge outpatient services ordered by health care team.
  • Ensures data collection entries are accurate and complete.
    • Obtains prior authorization for high-tech imaging procedures by utilizing web based portals and phone contacts.
    • Scanning clinical document (orders and related clinical information, referrals, prior authorization approvals, etc.) into chart
  • Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
    • Performs patient chart research and documentation evaluating and enters orders based on protocols
    • May utilize digital platform tools
    • May operate a multi-phone system
    • May access other health system portals
    • Other duties as assigned.

Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • Associate's or Vocational degree preferred
  • 2 to 5 years of customer service experience required and
  • 0 to 2 years of experience in health care setting required and
  • 0 to 2 years of appointment scheduling experience required and
  • 0 to 2 years of intradepartmental experience preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.