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Enrollment Representative

4 months ago

San Diego, California, United States Randstad USA Full time
Our client is a World-Class healthcare company with an upcoming class in August for Service Center Representatives in San Diego, CA This position will train onsite from August to October, before moving to remote. Only candidates local to San Diego will be considered. In this role, you will be assisting insurance members with finance related issues (payment discrepancies, etc.), membership enrollment, and general customer service. This is not a call center. This is a 6-month contract, with potential to extend. Qualified applicants will receive a required assessment. Must pass all categories to be considered, per the hiring manager.

salary: $19 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities
  • Enrollment processing for Medicare
  • Enter the electronic form into proprietary system
  • Membership processing
  • Preparation and validation of information
  • Finance related activities (account resolution, payment discrepancies, data entry, etc.)
  • Will make outbound calls to members to verify information
  • Answer inbound calls with professionalism and proactive customer service skills

    The essential functions of this role include:
  • working weekends
    Skills
  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Adapting to Change
  • Typing Skills
  • Basic Software Skills
  • Basic Computer Skills
  • Customer Service
  • Call Center Support
  • Industry Representative
  • Client Service
  • Customer support
  • Customer Relations
  • EHR/Epic
  • EMR
  • Accounting
  • Account Reconciliation
  • Problem Solving
  • Data Entry
    Qualifications
  • Years of experience: 0 years
  • Experience level:
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.