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Dispatcher I

4 months ago

Little Rock, Arkansas, United States Cox Full time
The New Call/Follow Up-Dispatcher I handles all incoming calls as well as making outbound calls to and from Customers, Drivers, and Service Providers.

This is for Second, Third, Weekend shift positions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Duties
  • Must be able to handle all inbound calls and handle within a timely manner.
  • Obtain accurate information and follow customer's requirements at the initial call.
  • Enter data information immediately while on the call.
  • Obtain complete and accurate data on where the unit is located.
  • Obtain complete details on what is wrong with the unit including year, make, and model, etc.
  • Select and enter into the system the correct trouble code.
  • Ensure correct billing is selected and communicated with service provider.
  • Ensure estimates are handled timely and accurately.
  • Make outbound calls to get updates on open events.
  • Keep customer updated on the event and follow instructions per their requirements.
  • Make supervisor on duty aware of any delays with the service providers estimated time of arrival or problems with repairs.
  • Work with roadside dispatcher when problems arise.
  • Time Management- Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
  • Project a positive image for FleetNet America with the internal and external customers and employees at all times.
  • Other duties as assigned by your immediate supervisor or other management.
Qualifications

Minimum
  • High School Diploma/GED and up to 2 years' experience in a related field
  • Requires strong knowledge of customer service/experience
  • Excellent skills to work effectively with teams throughout organization
Preferred
  • Degree in related discipline
  • Experience in industry desired
USD per hour

Compensation:

Hourly base pay rate is $ $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Application Deadline: 05/19/2024

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.