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ESS/Alaska Railroad

4 months ago

Anchorage, Alaska, United States ESS Support Services Worldwide - Alaska Full time
Job Description

Job Title:
On- Board Trainer

Location:
AKRR Catering

Reports To:
Executive Chef and Food and Beverage Project Manager

Summary:

Supervises and coordinates activities of workers engaged in culinary preparations and maintains premises of Alaska Railroad passenger and dining cars, with an emphasis on the kitchen operations.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Human Resource Functions

  • Assists in final selection of team members, active in their pre-season training.
  • Ensures all service expectations are met on a day to day basis.
  • Ensures all uniform and grooming standards are met.
  • Stays overnight in Fairbanks on occasions.
Financial Resource Functions

  • Assists in the daily ordering and par maintenance functions.
Food and Beverage Functions

  • Rides trains to ensure all recipes and plating are according to expectations set.
  • Manages crew of up to 10 associates daily.
  • Reports back to management with ordering and/or stocking issues.
  • Works with OBM to maximize food service flow.
  • Assures that all Quality Assurance forms and standards are met in full.
  • Assists in a Manager function when necessary in the ESS warehouse; this may be an opening or closing shift. Will assist in prep kitchen when necessary.
Safety Resource Functions

  • Works with Project manager to ensure all daily safety reporting is accomplished
  • Works with Safety Director in Accident investigation
  • Assists at depots and stops with the safe loading and unloading of passengers, assisting physically challenged and special groups by opening doors, operating chair lift, etc. Provides assistance with crowd control.
Supervisory Responsibilities

Directly supervises up to 10 employees. Carries out supervisory responsibilities in accordance with the ESS/AKRR policies and all applicable laws.

Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

In the event of a crew member failing to show, the OBT will be responsible for that person's station. The OBT will also be expected to fully assist the crew during busy meal times.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:


Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Work long hours on moving railcar, travel 50% of the time.


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; balance while train in motion; talk or hear and taste or smell.

The employee is frequently required to stoop. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heat, motion, cleaning chemicals.

The noise level in the work environment is moderately loud.