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Customer Service Representative

4 months ago

Springfield, Illinois, United States Parsons Corporation Full time

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Parsons is looking for an amazingly talented Customer Service Representative to join our team In this role you will get to support the Security and Installations Directorate (SI) Personnel Security Division's (SISP) Customer Service operation by providing value-added customer service through a full range of services for processing employee, military, and contractor personnel for employment, suitability, fitness requirements as well as assist with reciprocity determinations for background investigations and national security eligibility.

What You'll Be Doing:

  • Access data through various systems; DISS, Scattered Castles, JPAS NP2 Portal, DOD SAFE, Glide NGA ECDS, to include Crossmatch Live Scan Fingerprint System.
  • Provide positive, well-communicated response and closure of all customer inquiries. Only refer inquiries when the answer cannot be delivered by Customer Support.
  • Direct all incoming documentation to the appropriate person or database within 2 business days of receipt.
  • Deliver priority messages based on urgency.
  • Capture details of all actions in shared log or within the appropriate PeopleSoft security modules.
  • Return all phone messages within one business day of receipt.
  • Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers.
  • Create and deliver reports and applicable procedure updates on or before the suspense date and with 100 percent accuracy when requested by Division Chief.

What Required Skills You'll Bring:

  • Active TS with SCI eligibility and ability to successfully complete a polygraph examination.
  • Bachelor's degree in security or criminal justice or equivalent experience in a related field
  • years of relevant work experience.

What Desired Skills You'll Bring:

  • Experience with DISS, Scattered Castles, NP2 Portal
  • Experience processing biometric data to include fingerprints.

Minimum Clearance Required to Start:

Top Secret

This position is part of our Federal Solutions team.

Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAYAbout Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit and follow us on Facebook, Twitter, LinkedIn, and YouTube.