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Patient Service Representative, Grand Haven Center

4 months ago

Grand Haven, Michigan, United States tapwage Full time
Job Summary

Provides clerical support in complex matters to assist in the delivery of quality health care services.

Essential Functions

  • Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
  • Performs administrative functions, including, but not limited to: assists with patient checkout; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multidepartment deposit.
  • Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Responsible for identifying and reminding patients of health maintenance gaps.
  • Ability to perform the role of Patient Services Representative, Associate when necessary.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Qualifications

  • Required High School Diploma or equivalent
  • 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required
Physical Demands

  • Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
  • Waist to Waist > 5 lbs: Seldom up to 10 lbs
  • Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
  • Waist to Overhead > 5 lbs: Seldom up to 10 lbs
  • Bilateral Carry > 5 lbs: Seldom up to 10 lbs
  • Unilateral Carry > 5 lbs: Seldom up to 10 lbs
  • Pushing Force > 5 lbs: Seldom up to 20 lbs
  • Pulling Force > 5 lbs: Seldom up to 15 lbs
  • Sitting: Frequently
  • Standing: Occasionally
  • Walking: Occasionally


 Forward Bend
  • Standing: Seldom


 Forward Bend
  • Sitting: Occasionally


 Trunk Rotation
  • Standing: Seldom


 Trunk Rotation
  • Sitting: Occasionally
  • Squat: Seldom
  • Stair Climbing: Seldom


 Reach
  • Above Shoulder: Seldom


 Reach- at Shoulder or Below: Seldom

  • Handling: Occasionally
  • Forceful Grip > 5 lbs: Seldom
  • Forceful Pinch > 2 lbs: Seldom
  • Finger/

Hand Dexterity:
Frequently

  • Visual Acuity 1 [None = No; Seldom = Yes]: Seldom
Primary Location

SITE - Grand Haven Center Whitaker Way - Grand Haven

Department Name

Outpatient Rehab - Grand Haven

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:45 a.m. to 5:15 p.m.

Days Worked

Monday through Friday

Weekend Frequency

N/A

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Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.


An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.


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