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Field Service Technician

4 months ago

Chicago, Illinois, United States WYNNDALCO ENTERPRISES LLC Full time

Benefits:

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Wynndalco Enterprises, LLC: Wynndalco Enterprises, LLC is a certified MBE/DBE firm that brings a unique blend of expertise and diversity to every project we undertake. We are dedicated to delivering unparalleled excellence in Information Technologies solutions. We pride ourselves on delivering above and beyond customer service. Our services include Managed Services, Program/Project Management, System Integration, Break-Fix/Help Desk and maintenance services for end-users and data-centers; data, voice and video networks; we cater to the diverse needs of our clients across various industries. Our commitment to quality extends from on-site assessments to warehousing and logistics, ensuring seamless integration and support at every stage. We specialize in the distribution of AI software, providing cutting edge solutions to propel our clients into the future of technology-driven innovation.

About the role: The (FSS) Field Service Support Technician provides on-site maintenance for our customers' equipment. Responsibilities:
• Installing and testing equipment
• Troubleshooting issues, and making repairs
• Responding to user needs and ensuring the optimal running of all systems
• Load and unload shipments for all incoming and outgoing orders with use of pallet jack or hand truck
• Scan and upload data regarding incoming shipments
• Install applications / Setup Wi-Fi profiles
• Troubleshoot basic computer hardware and software applications by repairing or replacement
• Travel to outside locations for IT customer service
• Reference point for all related queries.

Candidate requirements:
• Minimum of 18 years of age with a High School diploma or GED
• Must be able to pass full background check and drug screening
• Ability to install equipment, diagnose problems, and make repairs
• Strong time-management skills and ability to stick to a tight schedule
• Excellent problem-solving skills with a knack for troubleshooting technical issues
• Reliable vehicle and up to date vehicle insurance, able to travel to outside locations for IT customer service
• Knowledgeable in computer technologies (Windows / Apple / Chrome etc.)
• Knowledgeable in Wired and Wireless networks
• Microsoft Office skills (Word / PowerPoint / Access / Excel)
• Good Verbal Communication and writing skills
• Good organizational skills
• Excellent customer service skills