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Contact Representative

4 months ago

Boyers, Pennsylvania, United States Non-Departmental Agency Full time
Summary

As a Contact Representative at the GS-0962-3, you will be part of Retirement Services, Office of Personnel Management. If selected, you will be responsible for providing support through the performance of a variety of routine tasks.

This is an Open Continuous announcement. You must reapply every 90 days to remain eligible for consideration. See additional information section for referral guidance.



Duties
  • Answering a wide range of customer inquiries received by telephone, email, written correspondence and facsimile.
  • Using automated or other systems in the assigned office, track cases, monitor workloads, input workload information, and/or correspondence assigned to the office.
  • Performing filing and imaging functions for various records, claims, forms, and miscellaneous material.
  • Labeling and assemble case files in specified order.
  • Managing incoming and outgoing mail.