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Senior Associate, Product Management

4 months ago

Richmond, Virginia, United States Capital One Full time

Locations: VA - Richmond, United States of America, Richmond, Virginia
Senior Associate, Product Management
Small businesses are the backbone of America and a vital part of the economy as a whole. For Capital One's Business Cards and Payments (BCAP), we aspire to be the leading small business purchasing program in the United States. This is supported by our passion to help small businesses succeed and drive to fuel the courageous entrepreneurial spirit among our Small Business customers and our Associates.
Small businesses have unique spending needs; sometimes opportunities come along that require them to amp up their spending quickly, and they need solutions to help them succeed. But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That's where this team comes in: our team's products help our highest line Small Business customers spend what they need while still protecting the company from risk. We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money.
In this role, you'll be an innovative leader who introduces exciting new products to market to meet the needs of our highest spending clients. You will own and continually evolve the financial document and data collection strategy and to ensure our customers' financial position is strong and supports their potential growth and reduces risk to the business by enriching our case management system with insights and key data that drives efficiency gains for our business underwriting decisioning systems.
On any given day you'll be:
Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending
Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs
Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders
Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
Managing the business. Our products and technology solutions empowers both our customers' businesses and our business, and you are at the heart of both
Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes
Here is what you will bring to the table:
Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain until you find someone with an answer.
Passion. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
Communication. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
Collaboration. You're comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.
In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in five key areas:

  • Human Centered
    • You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
    • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
  • Business Focused
    • Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
    • You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
  • Technology Driven
    • You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
    • You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
    • You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
  • Integrated Problem Solving
    • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
    • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
  • Transformational Leadership
    • By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
    • You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert


Basic Qualifications:

  • Bachelor's degree or military experience
  • At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering


Preferred Qualifications:

  • Bachelor's degree in computer science or engineering
  • 1+ years translating business strategy or analysis into consumer facing digital products
  • 1+ years of experience working on core product platforms powering digital experiences
  • 1+ years working with cross functional teams as a product owner in an agile development process


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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