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Intake Coordinator, TRIO

4 months ago

Fort Myers, Florida, United States Florida Gulf Coast University Full time
Job Summary

The Intake Coordinator, TRIO coordinates the participant intake process and ensures smooth enrollment and transition of eligible students into the TRIO Student Support Services programs. This role provides information to prospective participants, facilitates the application process, verifies eligibility, and conducts interviews. Additionally, the Intake Coordinator, TRIO assists with current program participant meetings to ensure they are supported and connected to resources that contribute to their academic success.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:
  • Coordinates and assists students with the TRIO Student Support Services application process. Ensures and verifies necessary documentation is collected.
  • Communicates regularly with prospective participants regarding the application process and their status. Answers questions, provides information, and follows up with applicants.
  • Maintains accurate and up-to-date records of student information, applications, and enrollment status.
  • Conducts eligibility verification and follows established procedures for acceptance in the TRIO Student Support Services programs.
  • Conducts interviews to identify the academic needs of individual students as well as provide an overview of program services, expectations, and available resources.
  • Ensures compliance with program policies, procedures, and federal regulations related to student eligibility and enrollment.
  • Facilitates the integration of new students into the TRIO Student Support Services community. Connects students with resources such as study skills workshops, time management training, and academic success seminars.
  • Assists with one-on-one and group coaching meetings with program participants to support their retention and graduation. Collaborates TRIO team to develop personalized student success plans.
  • Maintains accurate records of student information, documentation of student contacts, participant program meetings, and activities.
  • Monitors student progress and offers support and interventions as appropriate.
  • Assists in the preparation of reports related to program outcomes and participant demographics.
  • Enters data into relevant databases to support data collection for grant reporting purposes.
Other Duties:
  • Assists with on-campus information sessions, tabling, and presentations to raise awareness of services and eligibility requirements of the TRIO Student Support Services programs.
  • Assists with the facilitation of a diverse range of events for TRIO Student Support Services program participants, including workshops, presentations, cultural events/trips, and annual events.
  • Performs other job-related duties as assigned.
Additional Job Description

Required Qualifications:
  • This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, Publisher and Outlook).
Preferred Qualifications:
  • Master's degree from an accredited institution in a related field.
  • Experience working with low-income students, first generations students, and students with disabilities.
Knowledge, Skills, and Abilities:
  • Knowledge of policies, procedures, and regulations pertaining to the position.
  • Strong organizational skills and an ability to prioritize and complete simultaneous projects when numerous and diverse demands are involved.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong interpersonal skills and ability to work effectively in a team environment.
  • Excellent verbal and written communication skills.
  • Skill in public speaking and delivering presentations to individuals and groups.
  • Ability to interpret and apply laws, regulations, policies, and procedures consistently.
  • Ability to work successfully as both a member of a team and independently with minimal supervision.
  • Ability to manage and coordinate assignments to meet deadlines.
  • Ability to provide professional customer service.
  • Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
Pay Grade 14

This is a grant funded position with anticipated refunding. Although renewal of grant is expected, position is contingent upon renewal of grant.

Applications received prior to May 10th, 2024, will receive priority review.