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ITSM & Automation Engineer

4 months ago

South Jordan, Utah, United States Ivanti Full time

Who We Are:

In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?

How will your day look like:

  • You will be responsible for continuous improvement and maintenance of our IT service management processes and systems to ensure business continuity and process automation.
  • Administer Neurons for ITMS and Asset Management tool as a Customer Zero
  • Work with the Business on new projects, implementations, requirements gathering, design and planning.
  • Develop current processes and solutions and build new integrations.
  • Use scripting and programming to automate repetitive tasks.
  • Use REST APIs to integrate and automate new systems and processes.

What skills will make you successful:

  • Experience with Ivanti Service Manager (Neurons for ITSM)
  • Experience in delivering projects and implementing custom solutions
  • Knowledge of ITSM, CMDB and ITIL business processes
  • Strong technical troubleshooting skills
  • Excellent interpersonal and communication skills
  • Understanding of Database and Server Technologies
  • Excellent time management, multi-tasking, and organizational skills
  • Self-motivated to develop technically.
  • Ability to cope and work under pressure.
  • Able to adapt quickly to change.
  • Flexible and open approach
  • Must be able to work well with others as part of a team but at the same time able to work independently.

What skills are nice to have:

  • Experience with programming or scripting (PowerShell, JavaScript, HTML)
  • Experience with REST API
  • Familiarity with Azure Functions and Azure Active Directory
  • ITIL Certified

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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Individuals seeking employment at Ivanti are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.