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Registrar Services Specialist II

4 months ago

Charleston, West Virginia, United States American Public University System Full time


Description

Registrar Services Specialist II (Online/Remote)
American Public University System

The candidate will assist students with course registration, course withdrawal, and activities associated with course enrollment and maintaining a student's academic record. Additionally, the Specialist is responsible for responding to student appeal requests, investigating and delivering appropriate appeal outcomes, reviewing appeal requests for eligibility, and triaging non-appeal escalations for resolution. This position provides support and customer service to students, staff, faculty and supports other projects as needed, including but not limited to process improvement, reporting, and service experience. Successful candidates must be customer service-oriented, highly organized, able to multitask and work independently.

This is a full-time non-exempt position in our Charles Town, WV location. This position reports to Team Manager within the Office of the Registrar. This position is a shift schedule position with required hours of 10:30 pm – 7:00 pm, Monday – Thursday and 8:00-4:30 on Fridays.

Responsibilities:

  • Responds to APUS student phone and e-mail inquiries concerning registration, grades, extensions, drops, withdrawals, probation, and other tasks within one business day while complying with the Family Educational Rights and Privacy Act (FERPA).
  • Assists students with Manual Registrations and Withdrawals and maintains accurate records.
  • Researches and prepares all appeals for review and ensures decisions are delivered within SLA.
  • Uses effective research strategies to investigate concerns posed by students, staff, and faculty.
  • Maintains accurate notes in respective systems for processes for student record updates, tracking, and reporting.
  • Employs resolution skills to maintain a positive working relationship with multiple departments.
  • Understands APUS policies, programs, and procedures to provide assistance and guidance to students in these areas while enforcing University policies.
  • Performs other Functions of the Office of the Registrar to support the APUS student body
  • Excellent written and verbal communication and customer service skills

Requirements:

  • Excellent customer service skills
  • Effective verbal and written communications skills (including basic editing experience)
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Strong analytical, organizational and administrative skills
  • Ability to work as a team player as well as work independently to complete work through prioritization and time management
  • Demonstrated ability to manage multiple projects under tight deadlines and meet department service level agreements
  • Multitasking skills
  • Adaptability, exhibiting flexibility towards changes
  • Self-management and collaborative skills
  • Discretion
  • Professionalism
  • Collaborative leadership

Education:

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation's military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to


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